Trevelyan Hotel

Was as stated and the host was super accomodating and thinking of the little things like my sweetners in the morning. she made everyone welcome these things are what makes a hotel stand out. Only negative was slightly uncomfortable bed.

Breakfast could be a bit bigger but it’s just a room and a shared shower and toilet Staff are nice

Hotel was accommodating for late ferry arrival. Was fair enough for 3* Tesco vouchers used Good Towels and shower, adequate breakfast, no bar, no tea/coffee in the room, poor TV. Good to see it in operation where many close by have shut Trip was for Manx

Nice enough hotel but communication appalling. I contacted the hotel after booking to ask them whether or not it was possible to adapt the breakfast (which is included in the price) to suit a vegan diet. No one ever responded and when I signed it at reception this had somehow been transcribed as 'gluten free'. I also messaged regarding the fact that we wouldn't arrive on the island til 22.00 due to the ferry times and enquired how I could get my room key. No response. Then ferry told me they would be 1hr late - so I would arrive after reception closed. I tried to contact them in advance on the day so they would be aware and gained assurance someone would be there to let us in. Unfortunately, when we turned up there was no one answering the door. There was a code I could have used, had anyone given it to me. There was no key for me, even though the other guest who was left waiting on the doorstep with me had a key ready in an envelope. The man who answered the door made it clear that I was at fault for arriving so late. I accept that I arrived 15 minutes after check in closed. However, I did advise them as far in advance as possible and was told that this would be ok. No apology was made (I did apologise for our lateness, which was outside my control) and I feel that the stress caused to myself, my son and to the adults on site on that evening could have potentially been avoided with better communication between the hotel and their booked customers.

Good stay at this location, very handy for trams and buses - good view from our room across the bay.

Nice clean Victorian guesthouse with lots of charm, good hot breakfast..lovely eggs, with great service ,nice sea view ,close to shops and bus services ,I went in October there may have been a few ghosts around,I would stay again,good value and the people on Isle of Man are friendly and helpful to tourists .

despite the bad reviews i had a great stay ,friendly staff , nice warm clean room ,good breakfast ,good location, bus ,nice sea view , the lift is out of action, but there are big steps to go into hotel , not suitable , if you need a lift

Would have given 5 stars if not for poor television reception and poor Wi-Fi in room.

professional and outstanding people who own the business.. thank you for a wonderful stay