Hotels Near Sozialkaufhaus Außenstelle Prohlis in Dresden

We stayed in this hotel twice during the last month. The first time we had a little suite on the top floor of the Bastei. This was fine, if a little bare. Checkin and breakfast were fine. The second time we found ourselves in the annex, the Konigstein. Check in at the Bastei was poor with 20 minute queue. The annex had a fast food stall across the front and entry is by room card. The lift was dirty when we arrived and smelled of vaping and did not work properly. The impression is of an unmanned operation. The room was on the 6th floor and was noisy during the evening, from the very busy street below. At breakfast we were instructed to sit at a table already occupied by another guest and the staff member was aggressive with us saying the nicer tables were all for groups. No sign of these by the time we left of course. Also over-zealous table clearing, go to the buffet for more and your cutlery and coffee are gone. So better check in, maybe safes in the better rooms, and some serious staff training about customer service, rather than bullying.

This is an outstanding hotel. It is located across the street from the train station, but is incredibly quiet. The place is immaculate and the interior design is very well done. The hotel was remodeled in 2021 and it looks brand new. Staff was very attentive and fluent in English. The room was decent sized for a European hotel. We were able to leave our bags in the hotel after checking out so we could tour Dresden before taking a train out of town. It's one of the nicer hotels we've stayed at in recent years

10 minutes walk from Dresden Hauptbanhof and 15 minutes walk to Neumarktplatz. Big shopping mall next door and PragerStrasse has all kinds of shops and restaurants. All in all a great location. Our room was an unusual layout with a large foyer and even larger bedroom but with sp**** furniture. We liked it as we had plenty of room to spread out. All the staff we met were smiling and helpful.

We have checked in with friends and parents for 3 nights. I wrote by mouth months ago that I wish the suites are next to each other or nearby. Unfortunately, it didn't work, although we were already there at 13.30 clock, and the check at only 15 clock. You didn't show any interest in clarifying that. After we were able to get our suites , we were drawn attention by the young man to the fact that we have to pay immediately ( 3 pairs - 6 people ) . We had to indicate our credit card as a guarantee when booking and could not understand why we had to pay immediately. After paying, I went to the Felix Bar, which is part of it. I ordered drinks there. When I wanted to pay, I was asked if I wanted to write it to our suite. I answered that I had to pay everything so urgently at the arrival. I then paid the drinks in cash and I didn't go to this bar with our friends. To coffee .... I asked in advance by email whether we had the coffee capsules in the room. Then I was told that it has a lot of it available in all kinds. We had a xxl suite with 2 bedrooms to four and had tea capsules and only 2 coffee capsules in the room - a great breakfast 🙈 We then bought in the corner of the capsules in the rewe . The room was never controlled all day, waste was full, toilet paper was not enough, etc ... Very bad, the location is great, the facilities are OK, but the staff is untrained and totally unmotivated. Probably the staff of the bar, who then beside a little at the reception will enjoy.

The breakfast variety is absolutely great. When you go out, you will see the famous cathedral. You can run along the river in the morning. It is also very convenient to walk to the pedestrian street, and walk to the train station for fifteen minutes.

Brilliant staff, we arrived very late. Their was an issue concerning our room but this was soon rectified. The ten minute walk to the city is straightforward. The hotel is central but not great if you are unable to walk far. This didn’t hinder us.

This hotel is very modern and clean. Nice rooms. Great staff. Would have given 5 stars. But there is an issue In the washrooms. There is NO place where you can put your shower gels in the shower. Excepted the bottom floor of the shower itself. As you can see in the photos this is a huge issue for elder people and a possible hazard. Seniors can not bend so far down to pick up the shampoo or shower gel once they are in the shower. And there is no alternative to put them somewhere else. It’s a big risk for falling when you have to bend down so much. The hotel must install small shelves in the shower, so people actually can place the shampoo etc on it. This is critical.

It is a great hotel, the service is top. The Hotel Crew is friendly. Breakfast buffet is rich and fresh. The rooms are large and friendly furnished. The location is so that you can also reach the city walking distance and about 10 minutes. We could park our car in the deep garage for 12 nights , I think on the street with a parking ticket we would have come more expensive and it would not have been so safe. We are satisfied and will come back in any case . Thanks to the hotel team !!!!!

The information is a bit misleading, the hotel is quite agood bit out of the town centre. Probably a 25 minute walking quickly. We, both 80+, needed a taxi to get to the start of the hopon-hopoff bus terminus. We only discovered when we arrived that the resuarant was not open due to alterations. Fortunately the very helpful receptionist ordered us a takeaway pizza and sugested we relax with a beer until it came. She was the first of a succesion of charming staff we dwelt with. Our room had good hanging and shaelf space but somehow did not strike one as being well designed. The bathroom on the other hand was. There is no fridge but has tea/coffee and kettle. We had a blocked basin, a handyman arrived very promptly and cleared it. There is a marvelous backery and coffee shop across the road in the Rowe Building, and a small supermarket. For a great evening meal and a wonderful view ask the hotel to book you a table at one of the restuarants in the Yenidz. The old cigatte factory almost next door.

Communication with reception workers as a English speaking person not quite good. There is need to have an English speaking reception worker. No shower caps in the shower, little interaction with guests..... Rude reception lady (short one) when spoken to in English- her respone was like - ”i cant undestand what you are saying” in a rude manner. The tall lady and gentleman were very polite and hospitable. when i was finally leaving, just past five minutes after check out time, some worker at the door checking on me yet i was just about to get out, already packed. He told me the same reception lady had sent him. That was rude... Give a guest like 15min to leave as you have the whole afternoon before the room is occupied again. on saying bye to the reception lady she didn't respond. could be racism as i am from Africa i guess. Poor lady receptionist..... I was just a traveller not a resident and nothing to lose from her attitude.... I would not recommend the hotel again knowing she's still there. need for extra training i guess or ouright racism. no dinnner made even for purchase outside booking terms, quite low in that.... not good for traveller with kids due to that..... The room was good though, clean and serene, breakfast excellent, excellent service at breakfast time by staff in the kitchen