Maison Privee - Luxury Sea View Apt in Five Resort on the Palm

If I could give a zero star review I would. This place is run by scammy management that will literally ignore you when the bathroom is flooding and refuse a refund. Arrived for a work trip to a stinky apartment that had no working toilet, flooding in the bathroom from a leaky sink, no working oven, and a broken air conditioner. I reached out to the management several times. Phone calls text, heard nothing for DAYS. I had to go to the lobby to use the restroom for FOUR DAYS They only responded when I called Marriot (who i booked through) and claimed they never got my multiple calls and texts (even though the responded on the same text thread I had been begging for help on). I had had enough and checked out to go tpo another hotel and they have continuously refused any form of refund for a two week stay that only lasted four days because of their complete incompetence and lack of professionalism.

Horrible experience: BED BUGS MAISON PRIVEE // FIVE PALM JUMEIRAH: we checked in a very dirty appartment, we ignored it although it was too too much. The first to days all of our bodies was scratching and we Got some Strange bits (we thougth it was musquitos). Then on 3 day we found bed bugs crawling in the beds and sofa - this besides the appartment that was so dirty it felt like a joke - it was for sure not been cleaned for Long time - i suggest min half a year or more. We spent 4 hours in the reception ended with no help offered and they could do nothing for us - besides sending House keeping, who sends housekeeping for bed bugs? Then they offered us an option of staying in a Villa which they would charge us 7000 dhs a night - what a help… we ended up leaving FIVE Palm Jumeirah and checked in across the street in Hilton and had to pay for that stay too. Receptionist, manage and director showed up but they could even offer us a full cleaning of our clothes for free - so we also took all our stuff for the laundry and had to pay that too. Maison Privee - never ever trust this provider.

My stay at this hotel was exceptional! The staff provided excellent service, going above and beyond to ensure my needs were met. The room was spacious, clean, and well-appointed with modern amenities. The hotel offered great facilities, making my stay truly enjoyable. Highly recommend!

Well furnished for my purposes as I was in a business trip. Location was great to move anywhere with less time at traffic. Price according to the location and the amenities received at the place. Wifi works perfectly

Absolutely amazing stay! From check-in to check-out, everything was perfect. The room was clean and comfortable, had a spacious room, view, and the staff were friendly and accommodating. Can't wait to come back!

A decent place to stay regardless of the purposes of your trip. Its location is unique and the staffs are friendly and supportive throughout my stay there. I definitely recommended this property for your trip in UAE

On arrival, we were put into the wrong apartment for the first night. We then changed to the apartment that had been advertised. It wasn’t as clean as we are used to especially in Dubai; the floor and sofa was stained and the glass on the balcony was filthy. My biggest concern was that we didn’t have gas throughout the trip so if we did wasn’t to cook, it would have been difficult. There was no kettle either so we could not boil water. This was resolved with a kettle being supplied to us but on the 3rd day of being at the apartment. Lastly, the service at the Five hotel was appalling. The hotel looks fantastic with great facilities but the service around the main pool and pool restaurant was the worst I have ever experienced. It’s extremely expensive but took an hour most days to receive your food/drink order and it was difficult to get a bed around the pool unless you spent a minimum of 500 dirhams.

The accommodation was far from the luxury we were expecting, having stayed at the Five Palm Hotel numerous times I am familiar with the standards of the hotel, we expected the Maison Privee apartments to mirror this however I could not have been more wrong. Upon arrival, all lights were flickering constantly and bathroom lights did not work, the floor had not been cleaned and was filthy, the bedding in guest bedroom had mascara stains on pillows, shower area was moldy, damp and toiletry pumps were empty. The toilet in the guest bathroom was also leaking very heavily causing a puddle on the floor. Having brought the issues to the hosts attention they tried to provide a quick fix however as I mentioned this was too little too late. They offered a complimentary cleaning however upon reading my agreement we should have had 1 clean during our stay anyway. We were supposed to stay 7 nights however upon the 4th night, my father had to visit the pharmacist who confirmed he was bitten by bed bugs so we alerted the accommodation immediately and once again they offered alternative arrangements elsewhere in a lesser complex which they charge less for per night, they refused to offer a refund even though we had no option but to leave the property and have still to contact me regarding this, we had to leave the property with 2 nights to go costing us much more money to move elsewhere. My advice to anyone considering Maison Privee would be - DO NOT BOOK. I hope my feedback explains the situation they left us in and hopefully they finally contact us with a resolution as so far they we have heard nothing and they have taken payment in full for the property. Terrible service & considering we are still subject to COVID measures in Dubai the host should have ensured the accommodation was sanitized and clean.

NOT BOOK WITH THIS COMPANY! We booked in last minute. In consideration of the fact that they are part of 5 palm Jumeirah, we was thinking in a very fast check in. We have 2 children and the smaller one have 1,5 yo. After an hour waiting for them, I told that I need a person in 10 minutes or please refund me and let me leave. They refuse to refund and they promised a person very fast! In conclusion I had my apartament after 3 hours. In the apartament there was only hot water! Cold water non available. Kettle for water not available for the first night (the provide to send it the second day) The employees who care about customers, kidding on me the whole time. Apartament very old and full of defect! Over rated apartament with nice pictures! Pictures doesen’t show the real condition of the apartament! I suggest to the company, to close this company and open a new one to do photography shooting 👌