Guest User
May 7, 2024
The rooms and facilities are top-notch, with everything that should be there. It may be that the quality of the gold is questionable. But the service quality is really worrying, and there is even a feeling of being discriminated against. I have stayed in four hotels in Dubai and Abu Dhabi, including Desert Hotel, Atlantis, and Indigo, but I stepped on the thunder in this world-famous hotel:
1. I went to the lobby to check in early and was told that I could not enter now. Of course, it is standard to enter after 15:00, which we can understand. But it was said that the housekeeper would inform me later through WhatsApp, but the housekeeper did not take the initiative to inform me, but waited until I asked and said that the room was ready.
2. Advertising misleading: Spa service facilities are written in the free items for check-in, but in fact all hotels will provide unlimited spa facilities, thus misleading consumers into thinking that it is a spa package.
3. When communicating with the housekeeper about the spa service included in the check-in, I did not check whether the package included spa, but directly booked the service, resulting in knowing that the service was charged after the spa. After communication, they refused to admit that there was a problem in this regard.
4. The spa service was originally scheduled to start at 11:00, but it was actually about 10 minutes late, which resulted in a late check-out. However, the hotel front desk told us that it could not be delayed. Later, after the spa communicated with the front desk, they said that it could be delayed by 15 minutes. We completed the check-out in a hurry.
5. The breakfast that Xiao saw in the book, which was said to be worth 2,000, was simply useless. It was the most ordinary breakfast in Dubai. It was greasy and salty, and there were very few options. The high-end rooftop restaurant was of decent quality, but the stinky face after refusing to order their recommended dishes was clearly visible.
In short, it is worth going for the experience, but don't expect to enjoy any good service. After all, people's attitude is that if you don't like to come, there are still people who will send you💰
Original TextTranslation provided by Google