Sofitel Dubai the Palm Resort & Spa

Resort hotels are different, their service facilities are all five-star

I stayed in the hotel with my family during the Chinese New Year. It was a great experience. The facilities were complete, the staff had a great service attitude, the breakfast was very rich, and the room type was great. I will choose here again next time.

Top swimming pool, top beach, just the room cleaning service where we had the room not cleaned over 2 days. Breakfast varied but identical every day.

I stayed with my family. This is my second time to the hotel. The beach was under maintenance last time. I didn't go to the beach this time. Although I stayed for one day, I felt very good. When I arrived at the hotel, it was busy because of Eid, but I only waited for half an hour to arrange check-in. During this time, I went to the beach. Everyone in the staff was very friendly and greeted us with a smile. They actively helped us check in and sent us to the room to explain the facilities in the room. It was very quiet at night and everyone slept well! I will choose again next time

!!! Thank you Ctrip for tracking the whole process, helping to solve all the problems, and escorting us Ctrip users! ! ! 1. The price of the hotel booked on the weekend doubled 2. The hotel lacks information about the surrounding environment and information, and it is not even clear whether there is a pick-up service, etc. 3. There are a lot of people and the swimming pool is very small. We went swimming at 11 o'clock in the morning, and the seats by the beach and the pool were all full. We asked the staff to help us find a seat, and the staff also said that there was no seat. Because there is no towel recycling bin on the seats by the pool, many people left their towels on the seats, so that the seats were still occupied in the afternoon. The reception capacity is completely inconsistent with the hotel price 4. Breakfast at Porter Housey. Because we asked the hotel service staff at the time, their answer was that everything was edible, so we chose the nearest restaurant. There are very few types of breakfast, only some bread, sausages and salads. The ingredients are very, very stale, and we reported the breakfast problem to the hotel manager at the time. The bread is very, very hard, and the sausages and bacon are cold. The drinks are only orange juice, watermelon juice, and milk, and there is no other choice. It's really not the level of a 5-star hotel, not even the level of an ordinary hotel. 5. The corridor is full of toilet smell 6. Because there are no lounge chairs by the pool, my child and I can only rest on the high platform next to the toilet. During this period, no staff provided help. 7. The swimming pool was overcrowded, and some people even defecated in the pool. My child witnessed the whole process and was directly disgusted. 8. Because the breakfast ingredients were not fresh, the whole body was wet after swimming and there was no place to rest, and the feces in the pool made my child vomit and diarrhea the next day. The hotel said that if we see a doctor, we need to pay 300 dirhams (600 yuan) for the consultation fee. 9. Negotiated with the hotel to solve all the problems. In addition to waiving our 150 dirham dinner fee and helping to call a car to the next travel destination, there was no other compensation. !!! Thank you Ctrip for tracking the whole process, helping to solve all the problems, and escorting us, the users of Ctrip!!!

From the hotel room to the environment to the food and service, they are all the best! Thank you Sofitel for giving our family an unforgettable experience!