Before we even arrived in Dubai, we were quickly and competently looked after by email. Inquiries were answered directly and transportation from the airport was also organized. We have stayed at this hotel several times and can recommend a stay with or without family. We will definitely be back! Every member of staff (really everyone and there are quite a few) is friendly and courteous. The a**osphere is harmonious. The hotel, the rooms and the grounds are very clean! The service is not only friendly, but everyone seems motivated. They try to remember your name, what you are drinking, ask questions and show interest. We had to see a doctor this year (regarding our daughter). You even have someone on site who takes care of this, organizes the transport and they also asked several times how our daughter was doing. The service is generous, you get a lot for your money and you are made aware of any additional costs you may incur. Our daughter (2 years old) was treated very warmly by the staff. The children's program is very varied and the daycare centre is clean, tidy and has everything your heart desires, from children's toys to PlayStation. The playgrounds are up to date and also interesting for the children. The gym is very clean and has a variety of new machines (Hammer Strength). Beach directly in front of the Hotel. Sun loungers, cool box and beach towel are provided (even beach bags, mattresses and co.). Service on the beach is top! We tried all the restaurants, we like not always having to leave the hotel complex and above all not always being exposed to trouble at the JBR Marina. Price-performance ratio of all restaurants top! Friendly service, excellent food. Even the restaurant in the hotel leaves nothing to be desired. My feedback is very detailed and seems exaggerated, but this hotel and every member of staff deserves top feedback. Because even when we were not completely satisfied with small things, they took care of it immediately and even thanked us for getting in touch directly. We were even offered a late check-out as our daughter is only 2 years old. You get this service and other upgrades here without having to pay anything. As I said, this hotel is very generous. They really want you to feel comfortable. I recommend everyone to contact the reception directly if they have any complaints. Thank you very much Mr. Raja Gohar for this great stay. Thank you so much for taking care of every little thing. You really have a talent to stay calm no matter how much trouble there is, you are solution-oriented and always seem to be in a good mood. Thanks to you, we felt even more comfortable than usual.