Flora Al Barsha Hotel at the Mall

The hotel was very clean and nice, the personal and staff is very friendly. The room is large and clean and a good price. The breakfest is diversificated. The hotel is located near Mall of Emirates, at 8-10 min to walk. We recomended Flora Al Barsha.

The suite was spacious, Clean. having a kitchenette could be a bonus for this room. staff are very nice. breakfast needs to include more varieties to match with Arab and western guests , as it focus on Asian food ... the hotel is next door to mall of the emirates , and Metro train station at the mall as well as less than 10 min walk to mashreq metro station.

I stayed in this hotel for a month, I come back every year because the staff is friendly, the bedroom large with two very comfortable beds, the very large and comfortable bathroom, and the location is perfect! Also try the hairdresser, the SPA everything is perfect. Also the bar and restaurant. Thank you for my pleasant stay

Hotel was very nice. Two metro stations is near. MOE is only five minutes by walking. Breakfast food was awesome. Thanks to security guard sajjad for arranging taxi. He was very helpful and friendly. I will come next month and must stay this hotel.

Once again my fiancé love this hotel I hope they have loyalty so they can recognize us that we always check in on this hotel we love it always because it’s clean and the staff in the reception so friendly even they are busy one person but sorry I forgot his name I forgot the food and i ask him so quick he assist me and I went to the room assist by Mr Ali (security ) he has good manners and so friendly to he really take care of me us his guest thank you Ali

Day 1, 8th February 2024: Upon arrival at the hotel, I had booked a double room and requested a quiet location away from the lift, as is my custom. However, the initial room assigned to me had a noisy Aircon, reminiscent of a helicopter. Despite a technician's attempt to resolve the issue, it persisted, leading to a relocation to another floor. Unfortunately, this room also overlooked the lift, contrary to my initial request. Another wait ensued as we hoped for a suitable room allocation, but the ordeal was far from over. The newly allocated room had a bed that appeared to be a double but was, in fact, two twin beds pushed together. We returned to the manager and requested a mattress change to eliminate the gap between the beds, to which the manager agreed. However, upon returning to the room later that night, we discovered that no action had been taken. Day 2: In the morning, we once again requested the manager to change the mattress. However, he informed us that changing the mattress would require changing rooms again. Frustrated with the ongoing issues, we decided to leave for the day and signalled for the room to be cleaned by placing the blue light outside. Upon our return at night, we were shocked to find the room untouched and the cleaning staff seemingly unaware. Angered by the poor service, we called the manager, who deflected responsibility to housekeeping. Growing increasingly furious, I demanded to speak with the GM, only to learn that the GM had already left for the night, as it was Friday. Left with no choice, the manager and the housekeeping manager reluctantly came to our room to apologize and offered yet another room change, this time with a true double bed. With no alternative, we reluctantly began packing our bags to relocate to another room. Despite the challenges, the manager, Mr. Ajay remained steadfastly proud of his efforts with no empathy to our suffering. I demanded a refund for at least one night's stay to hold the hotel accountable and compensate for our inconvenience which was meant to prompt a change in their behaviour through a financial consequence, but the manager adamantly declined. I will be checking out tomorrow, the 11th. To anyone reading, I strongly advise against staying at this hotel. It is a complete waste of money, as it clearly lacks a focus on quality or customer satisfaction. The only they have is their location.