Westminster Dubai Mall

Clean and accommodating, this hotel is very accessible and safe.

Just a heads up, I want to clarify something. This place we're staying in isn't exactly like a hotel, it's more of a homestay. You know, where things might not be as polished as what you'd expect at a hotel. So, here's the thing: the website advertises this place as a 5-star accommodation, but honestly, that's a bit misleading. I mean, a homestay doesn't really get rated with stars, right? And they're claiming it's part of the same property as a 5-star hotel nearby, but that's not entirely true. The service here is nowhere near what you'd get at a proper 5-star hotel. Case in point: if you need anything, you have to call a local number from your phone, and if your phone's international, tough luck. When I brought it up, they suggested using WhatsApp. Seriously? And let's talk about the furniture. It's ancient. Apparently, it's been around since 2014 and hasn't been upgraded since. The sofa is almost broken, it goes deep down with a lot of noise. In a place like this, near Dubai Mall where it's bustling all year round, you'd think they'd want to spruce things up a bit, right? Now, to be fair, the location is pretty awesome. Direct access to Dubai Mall? Can't complain about that. But honestly, if they hadn't advertised this place as a 5-star hotel, my expectations would have been different altogether. And kudos to the staff for trying to sort things out. They offered to switch my room multiple times, but here's the kicker: all the rooms have the same shoddy furniture. They even offered me a free upgrade, but guess what? It came with a city view instead of the Burj view I booked. When I insisted on the Burj view, they asked me to pay extra. So yeah, the upgrade didn't really solve anything. My Booking is nonrefundable for 7 nights, I couldn't stay there. I had to leave next day and with local authorities support I will get my money back. Anyway, just wanted to give you the lowdown. Check out the photos for yourself.

From 4.02.23 to 10.02.23 we ordered an apartment: a room with a kitchen area + a bedroom. On February 5 at 20:00 we returned to the hotel and found that the water from our room was leaking into the hotel corridor. The bathroom and half of the living room were flooded with water. We were transferred to another room. The hotel staff helped with the move. The next morning we discovered that there is no hot water in the kitchen, if we use the water in the kitchen, the water flows out onto the floor, the hob does not work. We reported the problem to the reception and went on a tour. We returned in the evening and saw that no one was doing repairs. We reported again to the reception. 3 workers came and could not fix anything. We were offered to move again. We refused. Then the workers replaced the hob with another one, which was also not fully functional. The water was fixed the next day. As a result, two evenings in Dubai were busy with moving or renovation work. We do not recommend this hotel to anyone.

It's was nice ! Specially location wise it's right there beside dubai mall .service is good , all amenities are avaliable, it's clean .and reasonable price . Specially for someone with families, kids ,it's fantastic . Anytime back and fourth to your hotel to shopping and restaurants .

Great communication, great area, everything good!

Not clean

Perfect location