Guest User
October 10, 2021
a fly in the ointment:
1) For the PCR test arranged by the hotel, a family of five inspected twice and found that there was a huge difference in charges. Only then did they realize that two different units were arranged, one of which overcharged us, the hotel followed up and handled it carefully, and the cash refund was smooth the next day.
2) After successfully staying for 3 nights, the first renewal stay was successfully coordinated by Ctrip. For the second renewal, the hotel did not give the negotiated price due to the peak season. Ctrip had communicated many times, even if the PCR test arranged by them was raised with the hotel. The hotel should take responsibility for fraudulent acts of institutions and renew the stay at the original price. The hotel did not care about the guest’s feelings after 4 hours. I checked out decisively and went to another hotel to book a luxury suite several times cheaper. The children said it was much better than only. The on-duty manager repeatedly said that I would help arrange better next time, and I replied frankly: I can’t handle it this time, what can I expect next time?
3) There will be no deadline
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