hanhan199399
May 12, 2024
It takes 1.5 hours to send luggage to the room from check-in. I waited anxiously but the luggage was not delivered. I called the front desk several times to urge them, but it took two hours to deliver it. A hotel that costs 20,000 yuan a night didn't even prepare welcome fruits and flowers. Can you believe this delayed service? I asked for cleaning the next morning, but it took two hours to clean it. I called at 9:15 on the third morning, and arrived at the room at 11:35 after breakfast, but the room was not cleaned. I received a handwritten card from the hotel to assist and urge me to check out. The global hotel check-out time is 12 noon. It's so rude. The hotel doesn't even have the minimum respect for customers.
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