Rolla Suites Hotel -Former J5 Bur Dubai Hotel

Don't waste your money here! The most rubbish hotel! The two female hotel employees have a very bad attitude, but they treat the male customers with smiles. The male hotel employees also have a very bad attitude. Don't book this hotel. The service quality is so bad. Don't spend money to be angry! The photo is different from the hotel room! After opening the room, you will only see shabby old furniture from decades ago. The cabinets are full of dirt and the table has not been wiped. The carpet was originally blue but has not been changed for a long time. As well as poor cleaning, the carpet has become Into soy sauce color! It’s really soy sauce color! Holes in the sofa! Old sofa. The room was large, but the hygiene was very bad. The bedroom smelled moldy. I slept on the sofa with a quilt. I left the hotel decisively the next day and will never come back again! This hotel is a lie. The hotel rooms are completely different from the photos!

Very nice hotel

I had never thought that a hotel could act with so much evil and greed. I reserve through Booking 2 rooms for 4 people and make the full payment of the amount. The morning of check-in, the hotel sends me a message that the reservation has been cancelled. The reception staff hung up on me every time I tried to ask for explanations over the phone. We went to the reception after an 8-hour flight and the reception confirmed that they had canceled the reservation because they had sold more rooms than existed. Curious because on the Internet they announced that they have free rooms. In reality, they canceled my reservation that I made for the amount of €470 to put my rooms on sale for the amount of €2750. If you say you're going to call the police, they say "go ahead, what are you waiting for." This is a common practice of this hotel to make money at the expense of people's suffering.