The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel Reviews
The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel
الدائرية - قرية جميرا الدائرية - Street 1 Street 1, Jumeirah Village, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel Guest Reviews
4.3/5
Very Good
53 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(53)
Positive reviews(51)
Reviews with photos/video(10)
Awesome stay(15)
Great service(12)
Clean and tidy(8)
Awesome rooms(6)
Awesome amenities(5)
Delicious breakfast(5)
Negative reviews(2)
Guest User
Classic King Room With City View
Stayed in Sep 2024
Couples
31 review
4.5/5
Great
Posted on Oct 27, 2024
It's a great hotel, that is clean, modern and has excellent staff. If you're looking for a reasonably priced hotel that's not too far from Central Dubai, this is a great option
Response from Property: Dear Guest,We are absolutely thrilled to know that you had a positive overall experience during your recent stay with us! Your feedback means the world to us, and it's incredibly rewarding to know that we met or exceeded your expectations during your stay. We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another exceptional experience in the near future.Sincerely,Maricel Lanas
Hkb777
Classic King Room With City View
Stayed in Sep 2024
Business travelers
20 review
3.2/5
Posted on Oct 26, 2024
Great breakfast, but location all new construction area , noisy and dirty around the hotel.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Irakli
Classic King Room With City View
Stayed in May 2024
Business travelers
11 review
2.0/5
Posted on Jun 10, 2024
I recently stayed at The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel in Dubai. While my stay was not bad overall, I encountered several issues that made it somewhat confusing and uncomfortable at times.
Upon checking in, the staff member asked if I spoke Russian or English, but unfortunately, he couldn’t communicate well in either language. This made interactions a bit challenging and confusing. The concierge who helped me with my bags seemed to linger in my room, giving the impression he was expecting a tip, which felt awkward.
On my second day, which happened to be my birthday, the hotel kindly brought a birthday cake and some fruits to my room. However, the concierge’s presence while delivering these items again created a situation where it felt like a tip was expected, which was unpleasant.
Regarding cleanliness, I was disappointed to find long hair in my bathroom. As a hotel owner itself (different country), I ensure that every room and bathroom is cleaned thoroughly to avoid such issues. Finding someone’s hair made me feel that the bathroom hadn’t been cleaned well, which was uncomfortable. Additionally, I expected to have basic amenities like toothbrushes in my room, but I had to call the concierge to get them. While this is acceptable, I believe that when paying a premium for a service, all amenities should be readily available in the room.
The accommodation itself was quite good and met my expectations. However, during checkout, I faced another issue. The staff helped me order a taxi, but when I expressed my preference for a different service, they insisted theirs was better and started looking at my phone. This invasion of my privacy was highly uncomfortable.
Overall, while the hotel offered a comfortable stay, the communication barriers, cleanliness issues, perceived pressure for tips, lack of basic amenities, and privacy invasion during checkout detracted from the experience.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Guest User
Classic, Guest Room, 2 Twin/Single Bed (s) , City View
Stayed in Sep 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Dec 15, 2024
The gym is very small and the facilities are very limited
Aloysius Cheang
Classic Double Room
Stayed in Feb 2024
Booked for others
5 review
3.5/5
Posted on Mar 18, 2024
Nothing to trumpet about the service at the front desk. The problem was that thr customer would not made to feel he is welcomed.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Sardari
Classic Double Room
Stayed in Dec 2023
Family
2 review
4.2/5
Very Good
Posted on Jan 20, 2024
The staff were great, location is good on Jumeirah side.
We were on 29th floor which has a restaurant Ns a bar and on Thursday night there were some noises but not that much disturbing.
The pool was great and suitable for child.
There was a construction near this hotel which was noisy on the mornings.
Total experience was good
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Portia Golda
Classic Double Room
Stayed in Apr 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on May 7, 2024
Had an amazing time … will highly recommend it to everyone 😊
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Guest User
Classic Double Room
Stayed in Apr 2023
Family
1 review
3.7/5
Posted on Jun 5, 2023
From the moment we set foot in the hotel to the week later when we left, we cannot compliment enough the attitudes and professionalism of ALL the staff at this hotel. They always had a smile on their face, were very welcoming and went out of their way to help you when you needed assistance.
The location of the hotel was quite far out- it cost us 230AED to get from the airport on arrival. But to be honest, after becoming more aware of resources around, we returned back to the airport in a taxi for 30AED. The hotel offers a free shuttle service straight to the Dubai Mall. They have other shuttles to other malls too. Just wish they’d offered more shuttle times to and back from the malls. The latest return to the hotel was 5.45pm. But taxi’s back at later times cost around 80AED.
The hotel itself was lovely and clean. The bedroom was airy and spacious. It was cleaned everyday.
We had breakfast every day of our stay. I had read reviews before I went about how the breakfast was the same everyday. All I can say to that is that whilst they did offer the same things every day, there is so much variety- from cereals to cooked meals, breads to cakes, fruit, vegetables and salads.
We have loved the experience of staying at this hotel and definitely would go back again!
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Lim Kit
Classic Sky, Guest Room, 1 King, City View
Stayed in May 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Location of hotel is very good
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Frank Travaini
Classic Double Room
Stayed in Apr 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Amazing place & friendly staff ⭐⭐⭐⭐⭐
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Ammaradi
Classic King Room With City View
Stayed in Jun 2024
Travel with friends
6 review
4.5/5
Great
Posted on Jul 21, 2024
Lots of construction around
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Kamran
Classic Sky, Guest Room, 2 Twin, City View
Stayed in Sep 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 5, 2024
fantastic stay
Guest User
Classic Double Room
Stayed in Aug 2022
Couples
2 review
4.7/5
Amazing
Posted on Sep 26, 2022
absolutely loved this hotel. large modern super clean room. very comfy bed. breakfast was vast and great quality. made use of the free shuttle bus to private beach club. nice touch. defo go back to this hotel if rate is good.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
jaas Jawad
Classic Double Room
Stayed in Aug 2022
Family
2 review
4.2/5
Very Good
Posted on Sep 22, 2022
Its was really amazing stay in First Collection, had a Great experience.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas
Guest User
Classic Double Room
Stayed in Jun 2022
Family
1 review
4.0/5
Very Good
Posted on Jul 29, 2022
I enjoyed my stay very much and the staff were really nice hand friendly
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at The First Collection at Jumeirah Village Circle. We value all our guests' opinions, as they help us to continually improve our services.I am sorry to hear that your experience did not fully meet your expectations. We strive to provide a high standard of service and comfort to all our guests, and I regret that we fell short during your visit. If there are specific areas where you felt we could improve, please feel free to share more details. Your insights are incredibly valuable to us as we work to enhance our offerings.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Please do not hesitate to contact me directly for any assistance or special arrangements for your next stay.Thank you once again for your constructive feedback.Sincerely,Maricel Lanas