Guest User
January 31, 2024
All conditions are very good, but the front desk staff is too careless and careless.
I checked in with two children, one aged 4 and one 11 years old. When I checked in for breakfast, I was told that breakfast was free for the two children, so I didn't do it. When I checked out, I was told that the 11-year-old child would be charged half price of 75 dirhams. When paying, they did not charge half the price. Instead, they charged the original price of 150 dirhams for breakfast for an 11-year-old child.
Then the phone was left in the lobby and the front desk staff helped to pick it up and keep it for safekeeping. When I turned back to the front desk staff and asked if I had found the phone, I was so impatient that I didn't even bother to ask the lost and found colleagues and just answered no.
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