Guest User
September 21, 2024
The Shelbourne Dublin is undeniably a beautiful and historic building, impeccably maintained, and rich with charm. The service is excellent—staff are attentive and professional, although there’s a slightly smug attitude that feels a bit out of place for a five-star hotel. Unfortunately, the room itself was a disappointment. Despite the grandeur of the hotel, the linens were tattered, and the towel rack was not only dusty but also failed to warm. Details like the toilet paper roll being mounted at a 45-degree angle only added to the sense that the room’s upkeep wasn’t quite on par with the high price point. For €800 a night, these basic amenities shouldn’t need to be mentioned; they should be flawless by default.