The Fitzwilliam Hotel

I love staying iat your hotel when I come to Dublin It’s very convenient for me as my Car is parked. Everything is walking distance

This place fancies itself a 5 star hotel, but it didn’t seem like it. Upon check in they gave me the wrong room. I had booked and emailed to confirm. In went back down to the desk and said there must be a mistake. They got me a room with a tiny balcony. They claimed it was a result of a “new system,”. Sure, it happens. The room was a lot smaller than advertised. The bed was too firm and uncomfortable. Pillows were thin and hurt my neck. Shower was lovely, good pressure. Bathroom was small, but nice. The hotel inside is beautiful. We ate breakfast there every day. They didn’t even bring toast. One day they brought me the wrong omelette. It happens. One day they brought my wife’s eggs Benedict without hollandaise sauce! The bar was a total clown show. Amateur hour. We were drinking whiskey at the bar, so we had a front row seat. The young kid, who was obviously inexperienced, served our first round of whiskey neat in a wet glass that was still hot from the dish washer. For the next round we tried a different whiskey and he used the same glasses! I couldn’t believe what I was seeing. While sitting there, I saw a bartender shaking a drink with no ice. I said to my partner, “There’s no ice in there.” Bartender must have heard me because he went to the ice bucket and put some in. One night we ate dinner in the bar because the city was crowded, so we figured just eat in the bar, which was less busy. I had the soup because I wasn’t super hungry. In Ireland, you get bread with soup. They did not bring me bread. I had called the night before we left to arrange a taxi for the airport and the gentleman I spoke with had told me we’d have a van or bigger car because we had 3 people with 2 bags each. A small car pulled up that we managed to squeeze into, but add that to the list of *******. The bar is very sloppy; it seems like there is a lot of inexperienced employees working there. It’s pretty obviously a cost-saving move, but they are cutting the wrong corners because I was really looking forward to my stay there, but it was disappointing because these little ******* added up. The service was not 5 star quality; it’s a bunch of inexperienced people fumbling their way around the hotel cluelessly.

Great staff at the hotel very helpful and knowledgeable about places to eat and listen to live music.

The Fitzwilliam serves up 5 Star excellence with a relaxed atmosphere. Zero fussy pretentiousness. It is my 4th stay and is my home away from home in Dublin. You can’t beat the central location either..

We arrived at the hotel, with a discounted booking. When we got there, the membership of staff on reception said to us your expecting to pay x.... When the invoice was produced, the price quoted had doubled. I was assured by the membership of staff that because X was what I had been offered they were obligated to honour the original price. We were then told that a holding fee of €100 would be taken as a hold incase of any extra spends. When I checked this, an amount of €199 had been credited from my account. We then retired to the room, which was modem and comfortable, but fairly basic. The next day we spoke to reception again and they contacted the reservations team whom said that the price of the stay had doubled. A wonderful, helpful member of staff whom had helped us with our booking was able to reduce to price slightly, but the original offer was NOT honoured and the cost of the stay ended up being 160% of the original quotes price. It's unacceptable!! The staff are very friendly and helpful, but it is clear that there has not been adequate training by managing bodies to support staff with using terminals and other systems, which we were informed by the first receptionist we met were 'new systems.' I want to thank everyone member of staff that I met for their hospitality and helpfulness, however I would not recommend anyone to stay at this hotel despite the central location. As a traveller with a hidden disability, there has been many times during my stay, whilst inside the hotel where I was unsure if we would be able to pay for the stay and this triggered my anxiety and made me feel angry. What should have been a lovely couple of nights turned into a liv ing nightmare.

Excellent

We had visited before and we delighted to return and we were given a beautiful refurbished room overlooking St Stephens Green. The staff were all very friendly and the breakfast went on to 12 on the Sunday and the bank holiday morning which meant you could relax and enjoy the weekend. The breakfast was extensive and the food was delicious. The location is ideal for shopping and entertainment. Thanks to all the hardworking staff .

My son and I shared a small room during his spring break from University in America. The Fitzwilliam was a perfect location. We walked everywhere (Trinity College, St. Patrick’s Cathedral, Guinness, Jameson, Temple Bar) and always had a comfortable and attentive spot to return to.

The Fitzwilliam Hotel was an amazing experience. They checked us in early and the room, as part of our package, was amazing. At arrival they were able to check us in a couple of hours early and offered breakfast since it was so early. After we were taken to our room, luggage arrived within a few minutes. There was a knock at the door a few minutes later and we were greeted with delicious cookies. At turn down, a small box of chocolates was left on our pillow. The mini bar contents were complimentary. I would definitely recommend this hotel and would stay again.