I have stayed here for business 3 times now. The location is fantastic and nice lounge/bar area etc. But I think the upkeep in rooms needs to be better. Every time I stay there is something not quite working/broken - tap, broken pedal bin, wardrobes slider, lights etc. I think if paying out of pocket this wouldn't be acceptable to me as high hotel rates. Sometimes I have found the phone operators not that helpful also like putting me through to the wrong person, having to chase up for my invoice to be emailed when was told when checked out it would be with me in 2 minutes...Even more frustrating though is they do a late turn down. Most places do in afternoon and sometimes as late as 8/8.30pm and I was already settling in for evening so very inconvenient. Sorry but I certainly wouldn't pay the high prices if there for leisure and not work...