My wife and I know this magnificent hotel well from previous visits, and so returned to once again enjoy its superb accommodation, restaurants and facilities, and its perfect location just a few minutes walk from the old city, over which it offers wonderfully scenic views. However, one of its greatest assets are its staff, whom we have always found to be amazingly helpful and informative, and for whom nothing is too much trouble. Unfortunately, soon after our arrival I suffered a medical emergency resulting in our unscheduled early departure. Through this very testing period the support and kindness provided by hotel staff, at all levels, was incredible, and is very much appreciated. So, we will return to complete our vacation at Hotel Excelsior as soon as possible. In the meantime our warmest thanks and appreciation to the staff for support and kindness that will never be forgotten.