Hi I was departing a few weeks ago and there was a man and lady at the desk he was very angry. The ladies behind the reception looked a little frightened from the man but dealt with the situation very well. I managed to get the staff names Leona and Annie, hope you’s are ok. I was standing near another housekeeper Claire who also asked the man to leave, nobody should have to deal with customers who act like that, they done amazing and the guy eventually left the hotel.