Best Western Plus Dunfermline Crossford Keavil House Hotel

Just an overnight business stay. Beautiful and well-appointed hotel set in wooded grounds at the end of a long driveway. Good sized double room with everything needed EXCEPT a decent WiFi signal. It's an old rambling building and this may have contributed to poor signal, both for WiFi and mobile. This was a bit of a nuisance but not even of a bother to put me off staying again if passing through the area.

I always enjoy a stay at this hotel, you can rely in top-quality service from the friendly staff and good facilities in the well-sized rooms. The Best Western Reward programme is well worth joining as their hotels are generally good and you get a small discount. I stayed on a Saturday when a wedding was taking place and I did feel that the dinner, while perfectly nice, lacked inspiration or touches from the chef. It was a meal I felt I could have cooked at home. The buffet breakfast was fine and the dining room has large windows looking over the gardens, I saw pheasants. My request for a quiet room on upper floor had been seen and I slept very well; everything I expected from a hotel in this class was there. Wi-Fi was fine for streaming YouTube and there's plenty of free parking. Recommended and I expect to return.

Hotel was lovely and clean, staff were helpful and friendly food was good and tasty

Average stay here at the Keavil House. Check in was smooth. We were in room 40. Room was average, can do with an update. Bathroom tap was hard to turn from cold to hot, again can do with an update. Beds comfy and pillows also. However we didn’t have a great sleep. Heard creaking floorboards from the room upstairs and every time someone walked passed our room! We also heard upstairs running a bath at 2am. Woke up at 7am to more creaking floorboards.

Stayed for two nights as a family of four during Easter holidays. Booked due to easy access to Edinburgh, without the bustle of staying in city centre and spa facilities a nice bonus. We had booked two rooms, one double & one twin as our children are now teenagers. On arrival rooms clean but very dated, felt like we’d stepped back into the 1990’s. Bathroom had a bath with shower curtain for shower. Shower very poor, lacked any power & flush on toilet terrible. Cold tap ran warm, unsure if drinkable, so went out & bought mineral water. Window handle broken in our room, broken handle just sat on windowsill. Notes around room written in Russian which at first we just thought was odd. Children sat on floor in corridor outside our room playing, again just thought this was odd to begin with. Spa facilities again a bit dated, but clean & were nice after a busy day round Edinburgh. Breakfast was buffet style, when we went down told we must sit at one side of dining room, again we just thought this a bit odd. Breakfast ingredients basic, but well cooked & liked the buffet style. Then my son noticed one guest at other side of room putting around eight boiled eggs in his pockets. As we all looked he then pulled a lunch box from his rucksack & filled it with all the cooked meats & bread off his plate. He then proceeded to go back & forth to the buffet filling his plate & pockets with mainly boiled eggs, meat, bread, butter, croissants, yogurt pots & then tipping in his bag. Over the two mornings we noticed others doing the same, frequently refilling their plates & tipping into bags & lunch boxes. To begin with our children just found this amusing. However we soon realised that due to the amount of additional food being taken we had to compete to get our breakfast. I went to get some butter to go with my toast, all taken only margarine left, asked a staff member, who brought me two small packs I then shared with my husband. Red jam was in a bowl ? strawberry, no marmalade or the little individual packets you get in hotels usually. Soon became apparent why, they would just be taken. No blueberry muffins or smoothies, as stated on website menu, fruit choice limited, again I guess as it all would be just taken. When dishing up my cooked breakfast, a lady leaned right over me & took last four slices of bacon. Final straw was as the first guest we saw taking food was leaving on second morning, he opened each of the hot plates & took what he could with his hands. At this point a staff member was next to our table & I pointed this out to her. She was very apologetic but explained she had watched this going on for a year but as they are Ukrainian’s living at hotel the staff aren’t allowed to say anything to them. We then realised the other things we thought was odd was because the hotel was more geared towards looking after the Ukrainian people living there permanently than towards its holiday guests. The first night we ate out locally, the second night we inten

Booked superior room with 4 poster bed on the website for a special weekend out and it was our first time to see Dumfermline area/ Abbey/Culross etc, received TOTALLY different room, with very unpleasant design, that they do not provide photos of, no beautiful windows, no beautiful curtains, no canopy over the bed, just weird four naked posts exactly with doors to the ground/gardens, where ppl tend to walk their pets and stare at your face. When complained, the guy at reception apologized and promised they will update misleading information about their "superior" rooms, but it was not enough. They didn't offer to swap room, didn't explain WHY they give room that you didn't want or saw on the website. Needless to say they didn't update anything. You book what you see and want to stay where you paid for, not to get nasty surprises. Totally ruined our weekend and made me cry. Extremely cheeky, unprofessional and just bad. SpA facilities are full of kids, so serving the community needs, not the guests of the hotel. Do not recommend. Shocking service.

Had a couple of nights away with the wife and stayed here. A really good choice. Apart from the usual gripes of a hotel (hearing the people in the next room chatting, and doors banging - could you not put felt or something on the frames to soften the noise?) this was a great hotel. All the staff we spoke to were lovely and that includes those at the pool facility (just across the carpark). Good facilities, nice grounds to wander around, and a fab location to visit Dunfermline and the coast. Would love to come back sometime.

A night away to treat ourselves ,lovely large room allowed friends to join us for a drink to celebrate an anniversary in our room , very friendly reception staff and very good breakfast would come again ,sorry not have used swimming pool looked fab .