Best Hotels near Multiserv - Shoprite West STR Durban, Durban

Dear Sir/ Madam My family recently stayed at your ”hotel” Riviera Hotel 127 Victoria Embankment, Esplanade, Durban, 4001, on the weekend of Easter. I was horrified at the service we received. The General Manager/ or Front Office Manager, Hussain, refused to state his designation to us and lacks the number one skill needed by management, LISTEN. The service from the receptionist, lacked enthusiasm and courtesy. We were allocated a room that would be perfect for a horror movie. 1.The carpet in the room was laced with black dust, as though it hadn't been cleaned in weeks, to which Hussain's response was, ”we are situated on the coast, and dust comes in from a recent storm”. 2.The towels in the bathroom, which were once white, looked ready to be disposed off. We used our own face clothes and bought our own towels. 3.Nobody helped us to our room 105, we explored almost all the floors of the hotel, with our daughter who is mobility-impaired (disability walking). 4.We didn't get to watch the TV, as the signal was not strong enough, and hardly visible. 5.The rooms are extremely noisy, at all hours of the night. 6.There was no cutlery, microwave, fridge in the room, and only two glasses to service a family of 5. Needless to say I have advised my family and friends, never to stay at this hotel, it's a headache, zero hospitality experience, it will ruin their vacation. Dissatisfied Customer

My wife and I stayed at the Royal Hotel overnight, during March, 2022. We used an elevator to get to our room, and noticed a large dead cockroach lying at the entrance to one of the three elevators. The entrance carpet of our room was damp, and the other carpets and easy chairs were shabby. The curtains were not ironed, and the windows were smudgy. The bathroom basin had a good share of mould around the top of the basin. The room fridge was totally empty, and after our trip to get to the hotel, we were thirsty, but there was no water bottles in the fridge. We complained at the front desk,and afterwards one of the staff brought us two small bottles of water and charged us Twenty-Five Rand per small bottle. There was a kettle in the room, with tea/coffee making facilities. The bedside lamps were strange, and were not matching at all. The shower and toilet were in good working condition. We took the elevator at about 09h30 the next morning to check out, and the cockroach of the night before, was still in front of one of the elevators. We decided to order coffee and scones at the coffee shop. The picture on their website displays a cake stand, filled with a variety of delicious cakes. The cake stand was empty. It seems that the regular business lounges were closed. The tragedy of this experience is that The Durban Royal Hotel has always been, over many years, one of the most famous and popular hotels in Durban, that was regularly used by businessmen and international travellers to Durban. It appears that there was a great lack of care or concern for guests at this hotel during our stay. This hotel is located in the central gardens square of Durban, and could be unsafe to walk around outside the hotel? Numerous tramps and beggars hang around. Sadly, we will not be staying there again.

Nice building with historic vibe. The comoun area are nice, but the room are just OK. Cleaness to improve, as the bathroom bin was not emptied from the previous guest No direct open window allowing a good ventilation I asked to change the room but the hotel was prentendingly fully booked

Definitely an amazing hotel. The hotel was worth every cent. I loved that I was able to get an international plug when I needed one and that the staff was always willing to help. The breakfast OMG!!! Never seen or tasted anything more delicious. The variety of food and service from staff was a absolutely exceptional !!!!

Service was awesome. Room was clean and neat however the toilet and shower area was just a little too small and not a lot of privacy.

Location is good enough if you are conducting business in and around the city of Durban and not expecting anything more than a very basic 3 star experience. Even so, the value for money is not great. Rooms are clean, but need a little TLC here and there. Colleagues said their beds were very uncomfortable, but I clearly got lucky, as my bed was very comfortable. If you order from the a la carte menu, be prepared to wait a long time for your food to arrive. Same applies to drinks orders. Seems as if they were still on skeleton staff post Covid, or maybe they were unprepared for the influx of people attending Indaba. IMO, City Lodge is much better value for money.

Arrived at the place and did not get the room I booked they told me it was taken by other people. Our room had no mirror and no tv, the air-con was not working and it was cold. Checkout is very early 10:00 in the morning which wasn’t easy. Other than that I will give the place a 5:10 great for over night stay and leave in the morning.

I really enjoyed my stay. I hope the hotel updates it’s system so that confirmation emails from trip.com don’t go to their spam. I was really annoyed when I had to hold the line and kept calling them. They couldn’t find my booking, only to find it in their spam emails.