Guest User
June 11, 2024
Arrived to check in around seven pm. Place was recommended by relative that lives local. Was given keys but they didn’t work to open the door. Left my husband with the luggage at the door and put my daughter back in the car, drove back to the check in area, and reported the problem. Seemed like guy didn’t even believe me but he did something to the keys and gave them back. Told me to call the number on the key card if it doesn’t work again. We returned to the door and keys still don’t work. There is no service on the bottom floor where we are trying to get into the room. I left my daughter and husband with the luggage and went up to the road to call. No one answered the phone at the number he just told me to call. I drove back to the check in area. Guy tells me to go back and wait at door for maintenance. I chose to wait there since my husband was at the door. Refused to give me another room, etc. Just kept telling me I could cancel (would have if I had somewhere else to stay) and that if I wanted to see a manager I could drive to the mansion area. My husband tried to reach a manager from his phone and eventually did. It took nearly 90 minutes for us to get into a room (door lock battery was dead, had to give us another room because by 8:30 we refused to wait for them to fix it). Entered the new room, still no cell service, TV doesn’t work. Husband spent quite a bit of time outside on phone with manager after that who was willing to comp a $27 resort fee for our two nights and offered him dinner (we had to get my child to bed, not go to dinner). Absurd and doesn’t remotely make up for this experience. Will never return.