Citrus Hotel Eastbourne by Compass Hospitality

The hotel is really good this is our 2nd stay at the hotel.family friendly.the rooms are big and comfortable.

The hotel is clean and is still going through improvements and updates , meeting rooms are in the process of development. My overnight stay and breakfast came to just under £40. It isn’t the Ritz but for the price I paid it was worth the money. My room was comfortable and warm all the amenities worked well and the dinning room was clean and spacious. The location is right in the seafront and parking is plentiful. However the biggest asset for this hotel is the staff , they were helpful and knew their jobs well. As I suggested it’s not 5 star but for the money I wasn’t disappointed.

Upon reading past reviews, we wasn't expecting much, we arrived on the first day of the hotel reopening, well, partial reopening, and must say, compared to the images online, the hotel is on another level, smarter, clean, lovely furnishings. We was the first in the room, first to use the new furniture, first to use the new really big smart tv. When we arrived, we was greeted by the Manager, Ashley, who explained everything so clearly to us, from what's happening in the hotel, what we booked, what we can do, and the local area. A little slow to start with, but wasn't his fault, apparently a new system was implemented and he was training another staff member, we was happy to wait as we did arrive the moment they reopened their doors. Also, the team are lovely, friendly and very accommodating, nothing was too little or too big. Breakfast was amazing, pastries, yoghurt, cheese, beverages, fruit etc, again we was hosted on by Ashley, and guess what.....we was checked out by Ashley too, smooth checkout, he asked us how our stay was and wished us a good day, what an asset he is, and such a friendly and funny gentleman. We will definitely recommend and return. Do not worry about negative reviews, we really enjoyed our stay here.

Currently being used for other occupants who are more important than normal population. Remember this in 2025 when you look at this hotel for a stay . Eastbourne is lovely look elsewhere for a normal pop hotel.

We booked this hotel in 2021 with a view to travelling there in July 2022. However two weeks before we were due to travel I received an email saying that our stay was being cancelled and no apologies or explanation was given. I booked elsewhere and when we went to Eastbourne , we saw that it was closed to the general public and was obviously being used for other reasons. Absolutely shameful that they held onto our booking for so long only to cancel at the last minute, as they were obviously waiting to see whether the government would keep paying to house the residents who were staying there at that time. This caused us to have to try to book somewhere at the last minute, no consideration from the Citrus for our travelling party, the inconvenience or plans even though we had booked almost a year in advance. The Citrus might be the best hotel in the world when it opens to the public again, but I would avoid it at all costs given the way we were treated - and who is to say that it’d never happen again?

Our booking was changed within a week of making the booking through ********** as the family suite we had booked was booked out to someone else apparently. Emails to confirm the changes were requested twice and never came. In hindsight this should have been a warning of what was to come and we should have cancelled the stay. On arrival the hotel was tired, dirty and in poor state of repair. Staircases and hallways were filthy had not been hoovered in a very long time. The decor both inside and out was tired and in need of improvement. The doorbell to access the hotel after 11pm had been stolen. Bed linen was clean, shower lacked pressure and the walls and carpet in the bedroom were dirty and uncared for to the point you needed to wear shoes or socks at all times in the room. Breakfast room again needed a a bit of tlc. Breakfast was ok staff friendly.

Lovely stay , decoration could do with a revamp Staff very friendly and really helpful nothing to much trouble for them . Very comfortable room will be staying again . With parking was raining didn’t get out on time to scratch off permit and got a parking ticket £25 so beware don’t forget to scratch off parking permit .