New Wilmington Hotel

AVOID AVOID AVOID Thought I had booked a relaxing well deserved break for myself and my partner this weekend , Sat 4th May to Monday 6th May 29 . I booked it on 24th April 2024, at the time of our booking there were no details about the hotel undergoing renovations and scaffolding on the outside front wall . The evening before arrival the hotel emailed me to inform me of the ongoing renovations. We arrived on Sat at 2pm..check in time , I had booked a superior ensuite double room.To be told room was not ready .... so we went away and returned a little later. we were given the key to a room on the 3rd floor, by the way the lift does not go all the way up to the 3rd floor floor! So we had a flight of stairs to climb. We got into the room to find it far from superior . it was dusty and cramped, there were no clean cups or glasses , or coffee making machine that was stated in the itinerary at time of booking , the USB sockets did not work, a damp patch on the wall had been badly painted over, a broken telephone socket exposing wires was visible on the wall , the furniture was chipped and dirty and no TV remote control . There was also only one bath towel in the room. Were we supposed to share the towel between us ? We stayed on the Saturday night , breakfast on Sunday was cold, tasteless and we waited over 45 minutes for a pot of tea to arrive. Though before we started breakfast we asked for a pot of tea and it never appeared until we had consumed our so called cooked breakfast. It was shocking . The rest of the hotel is dirty...yes there are renovations going on, a fire door was blocked with broken furniture. hence we left after just one night. the photos that this hotel show on their website are totally inaccurate! Upon complaining they accepted all our fault finding within the hotel and offered us an apology and a refund . Avoid this hotel , it is not what is stated on brochures or website. The carpet entrance is covered in paint stains and the lift is small and extremely grubby .

Have just had our booking cancelled by WhatsApp message 4 days before we are due to stay. Having read the previous review from April it’s clear the hotel was aware months ago that they had no intention of honouring our booking and waited until the last minute so they could offer their sister hotel when other options would be few and far between during the busy Eastbourne Tennis week. We’ve booked elsewhere!

Hotel just cancelled our family booking for mid-April, no excuse, just said ‘we are now closed’… the truth it seems is less palatable.. they have cancelled all existing & future bookings so they can jump on the asylum cash-cow, meaning anyone who had holiday plans will either need to find somewhere else to stay, likely at double the rate now it’s so late to start looking, or stay home. Got no problem with people seeking a new life here, but surely hotels have a duty to honour bookings, not kick everyone else out in favour of quick (and no doubt very lucrative) money? Will never stay here again after this fiasco.

The couple that now have ownership of the hotel are super friendly and helpful ..lovely people nothing too much trouble ..Hotel itself well located etc but in need of modernisation in a couple of areas plus no evening chef at moment but they are actively looking

Perfect for a short visit

I spent a night in a single room. The room was terribly furnished, old and smelled. The toilet seat was broken, and the floor uneven. The staff was very polite, and the location is very close to the pier.

This hotel was good value for the money we paid. It was clean and basic. Don't expect any frills. The only issue and this is not the hotel's fault was the room was too hot. They kindly provided a fan. Also on the Sunday of our stay breakfast was a bit of touch and go. They were very busy but still not much organisation in terms of laying the tables, bringing tea and coffee to the table.

Nice staff, clean rooms and well located

Very clean cheerful and helpful staff would use again