Hotel SO Eastbourne

We were they for a wedding and we were staying at this hotel and when we did came to the hotel and the rooms the beds were ok and the bathroom was good but however not a great view out of the window and not good connection with the wifi at all only when it did . But that’s it nothing else so not bad but not great either

This hotel and trip.com stole my money and left myself and my son street homeless I was refused access to my room and refused my money to pay for another hotel... Lucky I made another arrangement. This is illegal. I am in the process of claiming compensation and going to make sure this dosent happen to other people. I'm going the legal route and will be going to news papers and television also about this.

Arrived in the hotel for a three night stay for work purposes. I rely on a good WIFI service in order to do work, email colleagues etc. even though the hotel advertises that they have WIFI, my room had none. Mentioned to reception three times and three times they did nothing about it. The room had no towels so I had to ask for some, later on I found that there was no toilet paper. Once more I had to go to reception where the receptionist just laughed. In the morning I went to make a coffee and whilst coffee and sugar was supplied, there was no spoon to stir the coffee with so I had to use my tooth brush. Absolutely horrendous

I don't no why everyone is moaning so much unless they really thought it was going to be the ritz for such a cheap price! Staff were lovely, my room got upgraded to a double instead of 2 singles. Bed was so comfortable and warm...but obviously if you know how to turn the knobs on the radiators. I'd definitely stay again, great location, great price. I thank you. Keep up your good work.

Don't ever stay here.. they steal your deposit and never pay it back.. worst place ever. Police were constantly there and the place stinks.. worst place ever to stay abd advise not tk ever go here it's terrible

I booked last minute, looking for somewhere cheap at short notice. Didn't read reviews first. My heart sank when I did. However - non-refundable, so I decided I'd stay. The lobby has more the feel of a hostel than a hotel, but it certainly wasn't bad. Guy on front desk was welcoming. Corridors could do with a freshen up but my room had clearly been fairly recently renovated and looked exactly like the pictures on *******. Spacious bathroom, spotlessly clean, comfortable bed. Well stocked tea tray, biscuits and milk well inside use-by dates. Only odd thing about the room was the curtains on the two windows were completely mismatched. I had a quiet night - didn't hear any noise from other guests at all. Would I stay again? Probably not, but only because there are other hotels in Eastbourne I prefer that weren't available this time.

Ok... good bits. The hotel is close to all amenities. We could get parking which is on the roads outside. The room was clean, although spare bed had hairs all over it like it'd been left and not washed from previous guests. Bad bits.... Always someone looking shifty sitting on the steps outside. Staff seem willing to help but don't always know how. There are definitely people on a 'scheme' that are living there. Our neighbours got in at 3.45am and was awake til 7am when they went back out!! They were so loud we called reception who had a word with them. After some quietness, we heard one guy threatening someone on the phone, saying he's going to 'cut him up with his machete' we informed the reception man and swiftly left. This hotel is not for kids!! I would not feel safe taking my children to stay here. I think the hotel rents rooms out to individuals at a low cost. However they should put paying guests on a floor of thrir own.

Myself and my wife had come away for a short mini moon after we got married. Well this hotel ruined that for us! I strongly advise people to steer clear from this hotel! When we arrived it didn’t seem right. Just an edgy feeling to it. The lift is practically a cupboard. Now on to the room! it was dirty, unclean, NOTHING like the photos. Soon as you walked in you was greeted with half the wall practically falling off. Tiniest bathroom in the world which I was sitting on the bath at the same time! We decided we would have rather of slept in our car than this place! When we checked out within an hour of being there. The guy behind the counter gave me a email address to email regarding my refund. Only for me to leave the building and have 4 emails bound e back to me because the address was not correct. So I went back to get the correct one and after the guy on the counter having a go at me like all this was my fault he finally gave me another one. Which if anyone ever needs it is pearlandpebbleshotel@gmail.com

Published pictures of the room did not meet the family room allocated to us. Room facilities were tired and dirty. Staining on flooring, bedding, pillows and in some places dangerous ( wardrobe door fell off in my hand,, sharp edges on desk, fire door handle not securely safe, pictures with broken glass in them.).Bathroom facilities were rusty and stained. We were moved to an upgrade room for the second night after complaining but the stay was ruined by then. Asked for a Manager of the hotel to call me on departure a week of chasing they finally replied with no apologies or that anything was wrong or their fault. They are saying they have standard and deluxe rooms but the hotel booking web site does not offer or show the standard so you believe you are getting what is shown. A wholly dangerous place for a family to stay.