Yeste International Hotel (Gubu Street Store of Liuzhou High-speed Railway Station） Reviews

Response from Property: 尊敬的客人：非常抱歉您在入住期間遇到了不滿意的情況。我們深知您對住宿環境的期望，對於您提到的用餐地點有限以及空調不夠冷的問題，我們深感抱歉。關於空調問題，由於夏季連續持續高温，我們已經努力協調並計劃更換更大匹數的空調，以確保為客人提供更加舒適的環境。同時，針對您提到的餐廳空間有限的問題，我們承認餐廳桌椅佈局存在缺陷，我們會第一時間重新佈置餐廳桌椅格局，讓餐廳顯得更加寬敞、合理且舒適。我們非常重視您的反饋，並將不斷努力提升服務質量。希望未來有機會再次為您服務，併為您帶來更好的體驗。謝謝您的理解和支持。Dear Guest:We are truly sorry to hear that your stay was not satisfactory. We understand your expectations for your accommodation, and we deeply apologize for the limited dining space and the issue with the air conditioning not being cold.Regarding the air conditioning, due to the continuous high temperatures in summer, we have made efforts to coordinate and plan to replace it with a larger capacity one to ensure a more comfortable environment for our guests. At the same time, addressing the issue of limited restaurant space you mentioned, we acknowledge that there are defects in the layout of our restaurant tables and chairs. We will immediately rearrange the layout to make the restaurant appear more spacious, reasonable, and comfortable.We value your feedback highly and will continue to strive to improve our service quality. We hope to have the opportunity to serve you again in the future and provide you with a better experience.Thank you for your understanding and support.

Response from Property: Thank you for your positive feedback! We're glad to hear that you found our hotel's location convenient, especially being near the night market and high-speed railway station. We strive to provide comfortable facilities and reasonable prices for our guests. If you have any other suggestions or requests, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Have a great day!

Response from Property: 尊敬的客人：非常感謝您選擇我們的酒店並分享您的反饋。我們很高興我們酒店的對客服務，及酒店自助早餐能給您留下美好的印象。能得到您的肯定，就是我們最大的進步，為每一位賓客提供滿意周到的服務，是我們的職責和使命！同時我們也注意到您給予的意見反饋，我們非常重視您提到的地毯問題，我們近期將聯繫相關供應商，儘快在最短時間內採取措施確保地毯保持清潔和整潔，同時對部分無法修復的地毯進行更換。沒能讓您感受完美的入住體驗，為此我們感到非常抱歉，我們也非常期待着您的再次光臨，我們將非常樂意為您提供更好的住宿體驗。再次感謝您的反饋！祝您生活愉快！Dear valued guest, thank you very much for choosing our hotel and sharing your feedback. We are pleased that our customer service and complimentary breakfast left a positive impression on you. Your positive feedback is our greatest motivation to continue improving our services and providing satisfactory and thoughtful service to every guest is our responsibility and mission. We have taken note of your feedback regarding the carpet issue, and we attach great importance to it. We will contact the relevant supplier and take immediate action to ensure that the carpets are clean and tidy in the shortest possible time. We will also replace any carpets that cannot be repaired. We apologize for not providing you with a perfect stay experience, and we look forward to welcoming you back. We will be more than happy to provide you with an even better stay experience. Thank you again for your feedback! Have a great day!

Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing to stay at Yaster International Hotel Liuzhou High-speed Railway Station Gubu Street Branch and giving us valuable comments! I am glad to see that you are very satisfied with our overall atmosphere and service. Your affirmation and recognition are the driving force for our unremitting progress. As hotel employees, we will strive to provide higher quality services. I hope you will feel that your money is worth it. Thank you sincerely again! We look forward to your patronage again.

Response from Property: Thank you for staying at Yaster International Hotel Liuzhou High-speed Railway Station Gubu Street Branch. In addition to clean and comfortable guest rooms, we also have a free self-service laundry room on the underground first floor and a free gym on the second floor for your use. We look forward to your next visit~~! I wish you a happy life!

Response from Property: Dear customer, thank you very much for your review of our hotel. We are deeply sorry for the hygiene problems you encountered during your stay. We attach great importance to hygiene issues and have taken immediate measures to resolve them. We will strengthen supervision of room cleaning to ensure that every guest can stay in a clean and tidy room. Regarding the problems you mentioned about the smell in the room, dirty carpets and dust on the table, we will communicate with the cleaning team and strengthen training to ensure that such situations do not occur again. Thank you again for your feedback, your opinions are very important to us. We will continue to improve to ensure that every guest can enjoy a satisfactory accommodation experience. If you choose to stay in our hotel again, we will serve you wholeheartedly. I wish you a happy life!

Response from Property: Dear guest, I am really excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Our hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.

Response from Property: Dear guest: Thank you very much for your stay and detailed comments. We are very sorry to hear that you are not satisfied. We deeply regret that we did not provide you with the service you expected. We will immediately conduct a strict inspection of the hygiene conditions and strengthen daily cleaning work to ensure that every guest can stay in a clean and tidy room. For the situation of cigarette ash and table dust left in the teacup, we will thoroughly clean and disinfect it to ensure that similar problems will not occur next time you stay. Regarding the breakfast issue, we will also seriously consider your suggestions and strive to improve the quality of service. Thank you for your feedback, we will take it seriously and hope to give you a satisfactory stay experience. Looking forward to your visit again and wish you a happy life!

Response from Property: Dear guest, I am really excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Our hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.

Response from Property: Dear guest: Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we are very sorry to see that this stay did not meet your expectations. You have given positive comments on hygiene, environment, service and other aspects. However, you mentioned in your description that the carpet is too dirty. This is a problem that needs attention. We will feedback to the relevant departments to strengthen cleaning and maintenance work, improve service quality, and provide guests with a more comfortable and satisfactory accommodation experience. , Air conditioning problem. Due to the cold wave in Liuzhou, there are many guests, resulting in excessive air conditioning load. We will check and repair the equipment in time to ensure the comfort of guests. I look forward to meeting you again and wish you a happy life.

Response from Property: Dear guest: Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. From your comments, we are very sorry to see that this stay did not meet your expectations. We have been committed to bringing high-quality stay service experience to every guest. Satisfaction is only the starting point, and surprise and touching are Xiaoya's ultimate goal. Xiaoya's home is located on Chengzhan Road, close to the railway station, Fei'e Shopping Mall, Yufengshan Park, and Yintai City. The transportation is convenient. Thank you very much for your valuable suggestions and the opportunity to correct them. We will definitely strengthen training. I hope that you will be happy to have us accompany you during your journey. Looking forward to meeting you again and wish you a happy life.

Response from Property: Dear guest, I am really excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Our hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.

Response from Property: Dear guest, I am really excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Our hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.

Response from Property: Dear guest, I am really excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Our hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.