Hotels Near Parque Pokeparada in El Chaparral

Es un hotel sencillo , pero a la vez acogedor. Todo estaba muy limpio. Ubicación muy buena. El personal muy amable , el desayuno suficiente y variado. Habitación confortable . Baño limpio. Nos ha gustado mucho . Precio calidad excelente. Volveremos.

I'm lukewarm regarding this hotel. When I got there, the room had no minibar (it was broken), so I spent around 10/15 asking for them to switch me to a room with a minibar - honestly, middle of the summer in Spain, not having a minibar is not negotiable. They did change me, but I had to insist a lot for something that was already included in the rate I booked. Aside from that, the hotel itself was great. The room was very spacious, it was 2 blocks away from the main street, and there were countless bars and supermarkets to get what we needed. The hotel includes parking for 18eur per night - if you have a car, I would recommend paying, because streets are very narrow in Torrevieja. The breakfast buffet was good - a bit meager for the price, but it was better than having to eat out every day. I would definitely pay for it again. I'm not sure about other reviews - I didn't have any issues with the A/C or anything else. I would recommend it over other hotels in the area, for sure.

Where do I start. This hotel's main concern is making money because customer service is right at the bottom. First thing when we walk through the door is the lock literally falls off and is broken, the phone doesn't even work so we can't call for help and my mother had to make 5 trips to the receptionist to get someone to fix it. You would have thought they would change rooms and fix the door in their time well no. Secondly how on earth does a hotel AC only go down to 22. It took the staff 3 days to manually override it which apparently can only be done by the manger that was never there. The cleaners come into your room when they feel like even if you put do not disturb . I was in the bedroom in my underwear and we heard a knock and 3 seconds later here is the cleaner coming into our room while I'm still on the bed. Cleaners talk Infront of your rooms loudly at 9am like we ain't in holiday trying to sleep and rest. They don't clean anything just change the bins and towels. They don't have any information about the restaurant time or roof bar. Beautiful view but the food is awful in the restaurant and at the pool. Cocktails are not fresh unless they open a new bottle otherwise it is flat and not up to the standard of a 4 star as I was rudely told by the staff. Once we complained we were then told the manger would get back to us but didn't after emailing I was told by the manger ”In the end it turned” and ”We do not make refunds partial or total, so you can take your complaint where it deems appropriate.”

We stayed here for 21 days from 13 September. I have no negative criticism, only positive. It’s a fantastic hotel. The location is perfect. It’s in the middle of town, five minutes walk from the beach and across the road from a great supermarket. Lots of bars and cafes nearby. We stayed in room 209 and the young lady who looked after our room every day was lovely. Our room was kept spotless. The hotel is also spotlessly clean. It’s worth mentioning the solarium on the roof of the hotel - lots of loungers and lots of sun. The staff are all very friendly and nothing was too much trouble. We plan to come back again next year. Thank you to all the staff at the Eden Mar.

The Hotel was lovely and clean .. The room had a beautiful Seaview . The staff are very helpful and friendly. The only letdown was the food in the evening which did not seem to change very much ..better labelling is needed especially as I’m a vegetarian and had to keep trying to find a member of staff to ask if certain things had meat in , breakfast had a good selection and was very nice .. lunchtime was good too … The pool area was lovely and clean and never had any trouble trying to get a sun lounger

The room is very big, clean and small balcony. The air is very convenient for ordering. The price is very affordable. The front desk service is very good. The hotel has a paid shuttle. There is no supermarket around the hotel.

The room was very acceptable except the beds were basic and quite hard. The pillows were of poor quality . We had a view , but unfortunately it was of the desalination plant opposite. Air- Con very good . Safe in room free and worked well Breakfast was extremely poor and bland . No fresh fruit the first three days - only tinned . Then only melon and banana , next day kiwi !! A treat !! Considering the area we are in we found that hard to understand. No omelettes just fried eggs. One day actually started cooking my own as the chef was no where to be seen . Pre cooked scrambled eggs - there for the whole service . Bacon and sausages swimming in grease . Hard boiled also available. A selection of of sliced bread , no rolls etc . I think you get the picture. Coffee machines were good . Selection of various coffees , hot water and milk. When we got here the hotel was extremely busy. Wedding on the Saturday. Outside area /pool was cordoned off to “hotel guests” On the Sunday still busy , again “outsiders” came in for a child’s confirmation and pool party , so wasn’t again available for residents . My biggest disappointment was how ever after using the outside pool for nearly 4 days , I was told it was closed until July !! It was cordoned off . I complained and was told the pool had been closed all the time , they had no knowledge of the other use and if I wish to use it “that was my responsibility “ . we had to use towels from the room The Spa was “free” and part of the deal and I have to say was the highlight of the stay. Although the other reviews were spot on it’s in no doubt in decline . The area is rusty , the walls plaster and paint coming off . Being salt water and hot it needs constant maintenance I guess - clearly still not getting it . After Monday the hotel was extremely quite. The staff focus on service is non existent- no eye contact always looking at computer screens and no care or answers to enquiries. We didn’t eat in the hotel - not sure anything was available to be honest. There was no bar person except if you pressed a bell . The Hotel is situated as well we knew , right on the outskirts of town , but there are a few places to eat out locally ( rose Indian restaurant) the very best . There is also a “petrol station “ across the road that serves good food , beer and coffee . I know doesn’t sound great but worth a pit stop ( very nice people) . The walk into town is a brisk 20 minutes. As with many Hotels it could be great with the nature environment and beauty but it seems that there is no will and desire to be so .The management have lost their focus. I would come back to the area , but certainly wouldn’t come back to this tired, uninspiring place and quite frankly I’m not sure they cared if I did or not .

Hotel with acceptable rooms. If you come for a day or two it is not a bad option but for more days I do not recommend it. Don't get breakfast with the hotel, I recommend that you even have breakfast at the gas station opposite, since in this hotel, they charge you 8.50 for a breakfast with juice from the machine (disgusting), pastries and frozen bread, sausages on a bar and aguachirri coffee with a very bad taste. Another feature to highlight is the gym, little to choose from, few weights and no air conditioning, so in a -1 room it can give you a shock, thank goodness it is the typical gym with a couple of photos and I hang them because it is disastrous. In short, if you stay for one day, fine, for family or friends or for more than two days, there are better pensions.