Hotel Dona Monse

Initially the hotel & rooms appear nice enough, the room decor is pleasant and the bed was big. However, the facilities (including the pool and roof terrace) were not available freely for us to utilise as they had a wedding. The spa is a bit of a scam, you have to pay extra to use this and bring your own swimming cap (who brings one of those on holiday? let alone the spa!), so of course we didn't have one and they gave us two (without informing us we will be charged 6 euros). The chlorine was far too intense + all of the ‘compulsory’ add-ons you had to purchase, the swimming cap was useless as my hair was drenched and reeked of chlorine. There was no complementary water, tea coffee making facilities etc in the rooms. I also mentioned at booking it was for a special occasion at it was my partners birthday and they responded that was taken into to account. We received a printed a4 paper with happy birthday on, which was underwhelming. Lastly & most importantly we got about 2 hours of sleep overall as it was incredibly noisy through the night, you can hear everything going on in the rooms next door, people in the reception area, the bar outside loud music etc. The receptionist at checkout was wildly rude when we brought up our concerns, she told us what do we expect when having a room above reception, of course it’s going to be noisy? She sarcastically and patronisingly nodded her head up & down, strange facial expressions and laughing. She was defensive and slightly aggressive in her response. Wouldn’t waste your money, we paid £110 for one night of no sleep and poor facilities and rude staff.

UN PUENTE GENIAL!!! La atención,el servicio, comodidad,los masajes un 10, el personal de recepción muy cualificado,la comida muy buena y todo el equipo del comedor que te hace sentirte como en casa en especial Katia. Volveremos sin dudarlo

In the middle of nowhere, very limited access to other bars