Occidental Lac Tunis Reviews

Response from Property: Dear guest, thank you for choosing to stay in our hotel! We are very sorry for your unpleasant experience during your stay. Regarding the service attitude of the front desk you mentioned, we are always committed to providing guests with professional and friendly services. Your feedback is very important to us. We will deal with it seriously and further strengthen the management and training of our staff. For the breakfast experience, we provide a variety of breakfast options to meet the needs of different guests. Your feedback will be regarded as an important reference for improving service quality. Regarding the hot water and Wi-Fi in the room, we will continue to monitor and optimize the facilities to ensure that guests enjoy a comfortable accommodation environment. We value the privacy and respect of our guests. If there is anything wrong, we apologize. We will reiterate the standard procedures that our staff should follow to respect the privacy of guests. Thank you again for your feedback, we look forward to seeing you again! Fadia SAHLI, Quality Manager