Kempinski Palace Engelberg

goodd

Everyone​ is​ lovely, everyting look clean, ​convenient, overall it's quiet​ suitable​ ​for relexation.​ Really WOW​for​ me, I​ had the.​chance to​see​the​spa room, the​ view​ ​was​ amazing but I​don't have​ time​to​use the​ ​service.

The hotel really looks like a palace with appropriate service. And at the same time it is equipped with high technology. The staff are very polite and pleasant people who take care of you every minute of your stay here. I want to write only the best reviews about the employees from the entrance to the hotel until your departure. The comfort and cleanliness are impressive. The rooms, bar, restaurant, spa are all great. The food in the restaurant is exquisite, the breakfast is excellent, and don’t forget to try the cocktails and bar snacks in the hotel bar. The view around the hotel is fantastic, you can walk or take the free bus for guests to the waterfalls, ski lifts to the famous Titlis Mountain and other places. I really want to return to this extraordinary place

One of the most beautiful hotels in Europe. Rooms were spacious and well appointed with every detail immaculately considered. Food was amazing. Staff were universally excellent. Engelberg was beautiful and enough off the beaten path not to be overrun by tourists, yet plenty to do.

It started at check-in: we arrived very early on Friday to beat the traffic and asked if we could find a place to work. The front office staff offered us something better: an upgrade to a better room for a very small sum and the room is already available. We took it, of course! That set the tone for services on the rest of our stay: it was friendly, efficient and full of solutions to ensure that our stay is pleasant. We tried the Fondue restaurant and the bar. The bar actually provided really good nibbles (delicious pork belly in bun!). We wanted to try the afternoon tea but we were turned away as we didn't reserve in advance. That's actually not true (no reservation required as confirmed by the manager in an Email after). It was a pity to have such miscommunication among the staffs but that was one bad apple. Breakfast was outstanding! The breadth of choices of cold and warm dishes is unusual for Switzerland (yes.. compared to other similar hotels). The warm dishes were especially delicious: cooked upon order, arrived warm and best of all, no food waste. The hotel is conveniently located, near to the village centre, the Monastery and the ski lifts. There's even a shuttle that would bring guests to the ski station that go up to Trübsee and then further to Titlis. To me, what matter is truly the service. Of course we know hotels are there to make profit and they operate through certain constrains but the flexibility, initiatives and solutions provided to ensure that guests get the most pleasant experience count the most. We truly dislike hotels that call themselves 5 star but so rigidly going by the book with no exceptions. Most guests are reasonable people and when treated reasonably, we gladly return the favour. This was the feeling I got from Kempinski Engelberg and we cannot wait to go back.