Kempinski Palace Engelberg

goodd

It started at check-in: we arrived very early on Friday to beat the traffic and asked if we could find a place to work. The front office staff offered us something better: an upgrade to a better room for a very small sum and the room is already available. We took it, of course! That set the tone for services on the rest of our stay: it was friendly, efficient and full of solutions to ensure that our stay is pleasant. We tried the Fondue restaurant and the bar. The bar actually provided really good nibbles (delicious pork belly in bun!). We wanted to try the afternoon tea but we were turned away as we didn't reserve in advance. That's actually not true (no reservation required as confirmed by the manager in an Email after). It was a pity to have such miscommunication among the staffs but that was one bad apple. Breakfast was outstanding! The breadth of choices of cold and warm dishes is unusual for Switzerland (yes.. compared to other similar hotels). The warm dishes were especially delicious: cooked upon order, arrived warm and best of all, no food waste. The hotel is conveniently located, near to the village centre, the Monastery and the ski lifts. There's even a shuttle that would bring guests to the ski station that go up to Trübsee and then further to Titlis. To me, what matter is truly the service. Of course we know hotels are there to make profit and they operate through certain constrains but the flexibility, initiatives and solutions provided to ensure that guests get the most pleasant experience count the most. We truly dislike hotels that call themselves 5 star but so rigidly going by the book with no exceptions. Most guests are reasonable people and when treated reasonably, we gladly return the favour. This was the feeling I got from Kempinski Engelberg and we cannot wait to go back.

We highly recommend this hotel. The customer service is amazing, the rooms are super clean and there is a great atmosphere through out the hotel. Our favourite part of the hotel is its kids club. Our son was very excited to go there every morning. Katharina is amazing and so patient with kids. I love the fact that over the weekend, there is movie nights for the kids and you can order them food and all kids eat together. So lovely for them and also for parents to have an easy evening. Definitely we will be coming back in the near future. Many thanks for a great experience.