Fuerteventura Princess

Great location, near the beach. 3 pools. Nice food and drinks! Great value for money. Definitely recommend!

Check in starts at 15:00 hours, but hotels app states from 14:00 Check out until 11:00, even hotels app statas until 12:00. My room card was disabled right after 10:00 - I had to go to reception to ask to activate it. And it was jot my fault - my both cards were disabled at the same time, even reception blamed me. Furthermore - It was 10:45 but reception didn't expressed any apologies and rudely reminded me to leave the room in 15 minutes. Wifi was disabled right after 11:00 with no excuse, kinda forcing us to get out asap. Que to check in sometimes was going long way even going outside. And yes, reception is working slow and evidently - too little check in desks for such big hotel. Keep in mind - hotel is away from towns and there is no decent pathway to nearest town of Moro Jable, which is 1 hour of intense hiking. ..but if your intentions are only within the hotel teritory and the beach - this does not apply, however - hotel layout is on slope - anywhere you go you end up at pretty steep slope and stairs

The hotel location, the pools, the beach, the restaurants, entertainment staff were all fantastic - the front desk staff not so much. We booked a six night all inclusive but we were told on arrival that all inclusive plans no longer include wine and we had to pay 60 Euro per person to include wine in our plan. We later found out this was not true and struggled to get a partial refund. There were on site events promoted including a Mojito night, Gin night etc. These were not included in the all inclusive package and drinks at these events were to be paid for. Poolside snacks at the family pool such as waffles, crisps etc were also not included in the all inclusive. The food was great, varied and plentiful and even with the large number of guests very little delay and barely no wait time. We prepaid almost 100GBP per room to upgrade to sea views, if upgrading you need to be very specific and ask for a wooden post balcony with a view. The photos attached show the view of my balcony - was it a sea view? Yes, if you were 6 ft tall and stood up. It was not a 100GBP room upgrade. After three days of complaints, I was moved to another room. I did find out from others staying at the hotel that they paid 14GBP for an upgrade so do your research. The views and the beach are stunning. It should be noted that the main Reception building is at the top of the site and may be quite a walk from some rooms, if you have issues with hill walking, this may be a challenge. Our room key cards needed to be replaced several times during the week which was a minor inconvenience but an inconvenience all the same. Overall it was a wonderful week with friends but the lack of client service was disappointing, expected better.

There was nothing to complain about, food was good, position by the beautiful beach was great, staff were lovely, and the weather was great. They did have a queuing system at the bars, but if the staff didn't have to keep telling arrogant guests to join the line it would have been a lot easier. Be nice to people and they will be nice to you!!