Motel One Essen

Great small room, very clean, very well maintained, bar staff stunning. Check in, no room ready after waiting 3 hours to check in. Staff at check in very aggressive. No kettle in room or ability to get morning drinks unless you pay for simple and expensive breakfast.

The checkin was easy. We were confused about the parking situation. We had to go inside and find out where to park. It would have been nice to know ahead of time. The staff was very helpful and did everything they could to make our stay better. The Christmas markets were across the street from the hotel which made it nice for visiting day or night. Dining choices were abundant within easy walking of the hotel.

Excellent service and convenience.

Only missing was a coffee/tea machine in the room.

The whole establishment is nothing short of misleading. You walk into the lobby and bar/lounge area and think: wow, that’s gonna be a great experience. Unfortunately, as soon as you checked in and you walk through the glass door separating the lobby and the elevators, you realize that you got bamboozled. The Motel One Essen utilizes a much older building, which really looks old, cold, and — we cannot stretch this enough — looks NOTHING like the lobby/bar area. The beds were the most uncomfortable we have ever slept on. No joke, and we travel a lot. It’s literally a wooden box with a mattress on it. On the level of an average hostel we stayed in 20 years ago. The room itself can only be described as “absolute basic”. No phone to call reception. No nightstands. Curtains block light inadequately. Other reviews also say that the walls are paper thin, but we did not have the “pleasure” to experience that. The service was sub-par even for German standards. Cold front-desk, not well trained. For the rate we paid (about 85 EUR a night) I have zero doubt that I could have had a better stay elsewhere. Only good takeaways: — Rooms were very clean — We booked a room with a balcony which was nice — The bar staff was quite nice — Location is top notch Would not recommend and won’t stay here again.