Guest User
February 29, 2024
This was my fifth stay in the hotel chain. For me, sleeping comfort is very important and I could confirm this in this hotel too. Great bed and quiet room. Top! The receptionist at check-in was also very friendly and helpful. Thank you! However, I am also aware that the breakfast buffet at PremierInn is small, but we still decided to have breakfast here. Everything went well on the first morning, but on the second morning it seemed too extensive. There were no plates left, 3 of 5 cold cuts were empty, no scrambled eggs. We were not the only ones either, as there were other hotel guests waiting behind us. We spoke to the staff, who disappeared into the kitchen and came back less than 5 minutes later. We then decided to have breakfast outside and mention it when we checked out. However, when we checked out there were no staff at reception. But they noticed us and we stayed at the hotel bar. We then checked out using the card box. What a shame! We will probably visit PremierInn again, but not in Essen and probably won't book breakfast again. The disappoin**ent was great to have paid money for something that was nothing.
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