Exeter Hotels with Wi-Fi

Having stayed at the Jury's Inn chain of hotels previously in other cities we decided to stay at the hotel when we visited Exeter. The hotel enjoys a great location and the facilities are ok but unfortunately the servicing leaves a lot to be desired. There is no mention of this anywhere on their website and you are not told at any stage when you book and you only find out once you have paid and visit your room. On entering your room you find a nicely laminated note from the management advising you that your rooms will not be serviced on short stays. The management are using the excuse of the Covid pandemic to save costs and avoid doing your beds, emptying your bins, changing your towels, replenishing your toilet paper and the complimentary tea/ coffee. This is now only provided on request.My previous experience of this chain of hotels was that you also had a small fridge in the room and you were provided with complimentary bottles of water, this is no longer the case. Effectively the client experience has been watered down yet the prices remain the same. The client experience received from the staff was inconsistent, some were great others were very unhelpful. The hotel is not cheap and based on their current offering way overpriced.

We stayed here two nights while touring a bigger area of Devon. We arrived early, and had lunch on their patio. Had a nice room and breakfast two mornings. Nice selection of food, nice staff, clean rooms. Unfortunately, the two elevators weren't working the first evening after we had gone to our room. Fixed the next day. Close to walk to the cathedral and nice places to eat. We would stay there again.

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Arriving late in the evening, you could be easily mistaken in thinking it’s more like a motel or truck stop. However, this is definitely not so. In the morning you’re greeted warmly by friendly staff like Raj and Grant who simply can’t do enough. Breakfast is full English, toast, porridge, fresh fruit salad. Plenty of tea and coffee. We didn’t always need cleaners in our room, but when we did, not only did they tidy our bed but took the time to fold our personal clothing on the bed so it looked cared for - just like a touch of home! The room was clean and spotless. It’s a great hotel with a vibrant mix of staff. We didn’t use the hotel for evening meals but it seems to be very popular as it is for conferences and weddings. We’d definitely come back again.

I was very impressed by this hotel. It has a good location if you travel by car or rail. Even though it overlooks a major road intersection there was no noise in the bedroom. The bed room was quite large and the air conditioning was very effective and quiet. The staff were very friendly, efficient and helpful. It was very clean throughout. The dining area is quite small and there were warnings of some delays in getting a table. I didn’t have any problem when I staid the night after August Bank Holiday.

Wonderful location. Brilliant interior design, together with the spa we added, it was one of the best stays I had in England! Will definitely come back and opt for another indigo elsewhere!

Ooooh it’s a long drive to Cornwall isn’t it. Why not break it up with a fluffy pillow, a crisp sheet and a chance to stretch out for the night en-route (rather than arriving for the beach-holiday unable to stand up straight after the crooked detours around the night-closures of any useful road south of Okehampton beyond midnight)? Word of advice. Don’t scrimp on this. If you’re gonna pay for sleep then pay for sleep. This is not the place for you. We had a family room. One mediocre bed with an aged mattress (so soft it barely existed) and bricks for pillows meant that we spent most of the night lying wide awake staring at the dirty room. The girls were in the sofa bed, archaic in design and certainly not safe - it looked like a big hug from Edward Scissorhands. Breakfast was a joke - the wonderful overworked staff ran around, unable to keep up with the demands of feeding time. The food was appalling. Tired, naff and sure to give you indigestion, the whole place makes you feel like crap.

Not stayed in the actual hotel, only visited the pub/restaurant. Been a couple of times in the last few weeks and will gladly go again. Make sure you stop at the ticket machine in the carpark (round the back) and PROMPTLY put your money in and get your two tickets (windscreen ticket and refund voucher). A Parking Eye notice says you only get five minutes to buy your ticket otherwise you become liable to get hit by the cameras that watch you come and go. Anyway - the pub/restaaurant is fine. It's not posh but the staff are friendly and helpful and the food is beautifully cooked. Again I say, not posh arty-farty stuff ... but tasty and generous dishes at reasonable prices. Recommended.

excellent breakfast

We stayed because our husbands were going to the rugby and the girls having a trip into Exeter. Location of the hotel was perfect not a long walk to the train station for us to get into town. On arrival at 12.30 reception was full queues of people trying to check in or leave bags. A man was sent out to take our car registration and names and then we could wait in the bar until they were ready for us. The boys waited in the bar and we headed off. They were checked in before 3 when they had to leave for the rugby which was good but to be honest we knew we were early and would have been happy leaving the luggage. We were told out of the 3 couples we had an upgrade to what turned out to be an accessible room and to be honest it isn’t an upgrade. I would have preferred the room we had booked which certainly wasn’t accessible. One of the other couples was over charged by £70 on check in - which we did sort out on our return. Whilst shopping we checked to see if our mobile key was ready but no we had to go to check in and do that on return to the hotel so they could Id us seems to defeat the object. On arrival back joined a queue again to activate the mobile key. It seems to be the longest slowest check of any hotel I have stayed in. When we finally got to the front we were given a normal key as it might take a while for the mobile one to work. Good job because it took nearly an hour to activate and then when I tried it it wouldn’t work with my phone. We then went to the bar before dinner again it was packed we managed to get a table but only 2 servers so wait for drinks was a little long. Price was ok. We had a table booked in the view for dinner and the food was lovely and reasonably priced. Again restaurant was very busy but the staff were lovely. Couldn’t have water. On the table as the waitress informed us they had run out of jugs, we said we would wait but she said no they had no jugs? She had to keep topping up from a bottle and she wasn’t allowed to leave the bottle on the table. Perhaps a trip to the next door IKEA May have sorted that. The main meal came with various items missing off of each plate, salsa, salad and chips. Overall was nice though. Breakfast was an another matter, we sat in the bar as the restaurant was packed. The design of the restaurant for breakfast is awful. People queueing for hot food past the croissants and bread and toaster so someone is always in the way. The fruit and cold meat and cheeses on the end of the hot line so missed by a lot of people. Only Greek or soya p,Ian yoghurt noth8ng flavoured, ran out of compote and fruit. Had to ask for the orange juice to be topped up. Just very disorganised and badly set out. Now I know it was a busy rugby weekend but the hotel are obviously fully aware of this. The staff were pleasant and the food in the evening lovely, in the morning ok. The room was clean and lovely - definitely not an upgrade though so please don’t make out it was. I would stay again if husband was going t