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Fairfield Inn & Suites Fairfield Napa Valley Area
3.7/546 Reviews

Fairfield Inn & Suites Fairfield Napa Valley Area

Fairfield|0.87km from NorthBay Healthcare Foundation
This was my very first time at this hotel and to my surprise I was treated very rudely. upon arrival Pearl kept telling me that my reservation couldn't be granted because I was not an Elite member even though I have already paid and had a text message saying my room was ready. She also asked me how many breakfast did I need and I let her know one is on the reservation so 1 would be fine clearly a question that did not need to be asked because it was buffet style. she was very judging of me and made me feel very uncomfortable I don't think I would ever get a room at this hotel again. I was here simply for a birthday getaway and she made the check-in horrible and very difficult. She told me that the hotel did not do early check-in and that there were no more rooms on the fourth floor which I had previously reserved days ago. After coming downstairs explaining that I was in a room with less amenities and on second floor, different than I reserved she act like I was doing something wrong and being rude where I felt to apologize to her when she actually should have been apologizing to me. Pearl gave me eye rolling as though she had an attitude for a reason I do not know. She kept repeating herself saying that check-in was at 3 p.m. but I reserved early check-in and was notified that the room was ready. She went into the computer and told me that she had to move a guy named Peter and put me there and kept hushing up the other receptionist as though no one should know that I was going to the 4th floor. She made like she was doing me a favor and that I wasn't supposed to be there. She made a lot of commentary during the check in that was very rude comments. When I finally checked into the room on the fourth floor it was exactly the room that I had reserved for my birthday for some reason she wanted to give it to someone else and gave me a bunch of grief of over it

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Top rated hotels in Fairfield

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Best Western Cordelia Inn
3.9/596 Reviews
Went to Napa, but the hotel there is very expensive and the rooms are not good. It is not far to come here, but it is cost-effective. The hotel is located in the middle of a newly built small mall, next to a gas station and a small supermarket. This small town is not big. It takes only ten minutes to drive to a big mall. Shopping is very convenient and there are not many people. The hotel room facilities are just like a motel, clean.
La Quinta Inn & Suites by Wyndham Fairfield - Napa Valley
3.8/5104 Reviews
The manager was very friendly. The hotel was conveniently located near the freeway, restaurants, and gas station. The beds/pillows were super comfy! Unfortunately due to shortages we were unable to eat breakfast at the restaurant.
SureStay Hotel by Best Western Fairfield Napa Valley
3.4/5103 Reviews
Couldn’t ask for a better hotel stop. We travel for business with an RV and this hotel was very reasonably priced, especially for California. There was easy well-lit parking and the front desk staff was super friendly and helpful. The property was very well-kept with beautiful landscaping and foliage. Clean and up-to-date room, good breakfast, and dog-friendly. We’ll definitely stay here again!
Homewood Suites by Hilton Fairfield-Napa Valley Area
4.2/582 Reviews
Room was great, clean roomy. Had a good breakfast both day Would stay again. 🫠
Hilton Garden Inn Fairfield
4.1/597 Reviews
The hotel is clean and tidy, the room is not bad, there is a laundry room, gym, complete facilities! The location is excellent, there are various restaurants going out, there is a big bookstore next to it!
Travelodge by Wyndham Fairfield/Napa Valley
3.4/547 Reviews
Front desk guy is amazing the guy in general other employees are okay the new girls amazing she's trying so hard which I appreciate from this guy will definitely need your needs only thing I don't like is that their prices when you walk in and not the same as the online prices which means that you would want to book if you are a member the rooms are very clean definitely not like the motel 6 up the street which I will never go to again other than that the hotel is amazing make sure if you're paying cash though you have the $200 deposit which I don't understand why if you're paying with the card they need $100 deposit on top of that why can't they just put your card on file like anywhere else but I love it there

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