Hampton Inn Detroit/Northville (Farmington Hills Area)

The hotel is filthy. The hallway floors are disgusting. Our room did not appear to be vacuumed. Debris on the floor. If it was vacuumed then there would not have been change laying on the floor. Hair in one of the beds. Difficult to relax knowing how dirty it was. That being said the staff was nice, towels were clean, breakfast was decent.

Very friendly and helpful staff

Clean room, dead battery on door, room phone not working, no safe, limited hot water. Had two rooms and wanted connectivity, hotel staff said it could be done, manager said No. I am not staying at this hotel again!

Brett was friendly and helpful. Room was clean, bed soft. Close to many stores and restaurants. Waking to the sound of Dumpster/Garbage Truck noise at 4:20am was not pleasant.

I booked two rooms with (accessibility) thorugh *******. When I arrived ! was given one room very different from the other. The smaller room had a bed pushed up agaist the wall. I could not believe that this was adequate for someone who needed more access points. When I went to share my concerns with the front desk I was told I had to deal with ******* as they were responsible for booking the two different rooms. I called ******* and they worked on having me moved to another room. They cancelled my room and re booked me for another room. When I went to the front desk as directed by ******* no information was sent to Hampton Inn and they were unable to move me to another room. Now I have to call ******* again to have confirmation numbers given directly to the fron desk over the phone. I was charged more money for the alternate room. My issue: Why did ******* book me two different rooms? Should I not be made aware of the avaiabilty? Even when ******* tries to solve the issue they did not follow through to ensure all was communicated with the Hotel. Why am I being charged more money when it was ******* that messed up? Lastly, I do not like Hampton Inn blaming ******* or vice versa. As partners in business this is not a good practice. This is a bigger problem than the Hampton Inn. This is customer service issues with *******. I am a Gold member with ******* and I have booked most every stay through *******. I think it is time for a change!

I'm extremely disappointed with this hotel and their staff. The manager Leonardo treated me a Diamond Member like a nobody, and I really don't appreciate to be talked to like that. He was threatening me to ban - his words - my Diamond Membership because I asked not to get the extra day charge as we had to check out early due to an emergency. I'm a Diamond Member spending A LOT of time and money in Hilton Hotels and I expect respectful and outstanding treatment by especially a Manager. For Leonardo telling me that he will ban my Diamond Membership is absolutely absurd. Something I earned with loyalty!! He also raised his voice and was yelling at me. I had an emergency and I felt that as a Diamond Member I deserve the extra help and not get charged for checking out early but instead Leonardo decided to insult me over and over. I'm very sad that people like Leonardo represent Hilton and not willing to what so ever help a Diamond Member in need when it's an emergency. I was really hoping for help as this was out of my control of having to have to leave early and I thought my Diamond Membership will worth as much that I will deserve not to get the extra charge as an exception as I understand that that is the rule. When you have a Diamond Member exceptions should be made to show appreciation for a loyal member!!! I'm very upset the way I was treated and talked to and not helped at all!!!!!

The property was being renovated when I stayed. The staff was very friendly and responsive. While not a walkable area, you are near a bunch of shopping and dining options. The fact it's just off I-275 is a plus.

Quick check-in and newly remodeled room was nice

We have stayed here before, and my general feeling was that it was ok. Not so this time. First, we were never notified that the property was under renovation. The signage implied it was just the 2nd floor. That's where they put us. If anything else had been available, we should have been put there. (Don't know if anything else was available.) Next, our renovations had been completed, but there were spots where the debris hadn't been cleaned up. Told front desk, but nothing done. Next, despite the renovations, the air conditioner unit was old and stunningly loud. Finally, the toilet was so low that I felt like I was doing deep knee bends/squats to use it. Might as well have been in pre-WWII Japan. Will not be going back to this property, even though it is convenient.