Residence Inn Amelia Island

At 80 yrs my bad leg did not like treking to the far end to get to my room,

High points: This hotel is well-located, quiet, very clean, nicely appointed room with functional AC and good water pressure. Elevators worked, and the entire place was well-maintained. Breakfast was decent and generally the people were great. But the first impression threatened to spoil the entire visit. I would never book this Residence Inn again. We arrived around 2 PM and we told rooms would not be ready until 4 PM. I’ve never been made to wait until exactly check in time if there were rooms being cleaned and turned. Obviously that was happening behind the scenes, but they weren’t having any of it! At exactly 4 PM I asked again for my room and was told that it “wasn’t ready yet.” After asking for the manager, who would not appear, the front desk manager came along and tried to explain, again, that only certain rooms were ready, and ours was not. Finally, at 4:15 PM, we were “upgraded“ so that they could give us a room. my room was no different than the one I reserved, but at least I got a room! I was beginning to wonder… these reservations were made months ago. There was a lot more explanation behind all of this, but none of it made any logical sense. I’ve traveled for my entire career and never been treated like this at check-in. Their system is broken and their people are programmed to say the same words over and over again. It felt like gaslighting, and I, as well as others, was very perturbed by the situation. this has never happened to me before. And I think it is a function of the way this hotel trains and manages. It is certainly not customer-centric. Given this, I would either choose a different hotel, or plan never to arrive before around 5 PM, which seemed to be when things were running smoothly.

The staff was extremely friendly and accommodating.

This hotel fails to maintain their amenities. Hot tub was either down or so nasty you couldn't enjoy it. Pool steps are breaking off and blocked off with caution tape. Hot tub is constantly off and not heating because hotel doesn't have label on emergency shut off button that is falling off the wall with no cover over it. Hotel guest constantly hit this button and staff has to manual override shut off which can take them days. I personal watched a disabled person try to use the lift to get into the pool and it was not operational. The pool and hot tub had an abundance of debris and frogs. The room temperature even when set to it's lowest setting isn't comfortable for sleep.

Property was great, awesome breakfast included, great location, amazing staff, unfortunately we found hair on the bathroom floor and shower drain was clogged (we ended up cleaning).

Great Breakfast courtesy staff friendly patrons quiet and safe facility

Property in need of new mattress, ours was worn and sagging, and the plumbing made loud gurgling noises from the sink waking us up overnight. Also the coffemaker had parts missing and was nonfunctional. The cooking implements are very old and worn and need to be replaced.

Most things were very good at this hotel, aside from the shower and sink(s) water slowing down to a complete stop occasionally. It would usually come back on in approx one minute, but its inconvenient when taking a shower, shaving or brushing teeth, and during our 4 day stay, it happened at least 3 or 4 times.

The Residence Inn is a short 3 blocks or so from the lovely beach in Amelia Island, but a couple of miles from downtown Fernandina Beach. It also directly backs on a great Greenway walking path along a small river. They offer free on-demand shuttle service around the area. There's ample free parking. The room was fantastic, very large, with a room safe, full kitchen, full couch, and table with chairs. There was lots of storage and counter space. Food in the hotel was disappointment, everyone in our group agreed. The included breakfast was fine, except for the quality of the cut fruit, which was not good at all. I liked the choice of grits or oatmeal. However, our group had 3 dinners prepared by the hotel, all of which were awful. Overcooked and uninteresting, with the exception that all the salads were good.