Guest User
June 25, 2024
My husband and I decided to stay at the Hampton inn Amelia Suites Amelia Island last night. First the cost was 435 a night, which we thought was outrageous, but decided to treat ourselves. First the check in was not pleasant. The front desk attendant was not friendly at all. When we arrived there was a sign stating she would return in 15 minutes and was away. When she showed up we did not get a hello, not a welcome , nothing. I had to speak first and say hello and that we had a reservation. I gave her our information and she pulled it up and handed us our keys. Second we were awoken by a very loud train whistle between 530-600 am the next morning. Which continued about every hour. This was not mentioned to us at all upon making the reservation or at the check in by the hotel front desk attendant. Third, the next morning when we went to take a shower we turned the water on to the red area and there was no hot water. We let it run for about 5 minutes and still no hot water. We called the front desk and they sent up the maintenance man who told us that the shower dial was backwards and we needed to put it on cold for it to be hot. He said they did this during refurbishing the rooms as they didn’t want to redo the shower controls because they would have had to tear out the walls. We asked him if maybe they could put a sign up so people would know. He told us that would take too much to do professional signs. My husband told him an easy handwritten sign would suffice and he just looked at us and said he has told the front desk this information. Well, our check in clerk didn’t tell us anything. We are Hilton Honors members and I can say I have stayed in less expensive Hampton Inn’s and have much better stays. Just remember the more you pay doesn’t mean it will be a better stay.