To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(61)
Positive reviews(40)
Reviews with photos/video(6)
Negative reviews(1)
Guest User
Superior Double Room
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 14, 2022
Gentilezza, cortesia e disponibilità a tutto campo. Un'ottima esperienza in una bella struttura.
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899DavidF
Stayed in Sep 2024
Family
4.0/5
Very Good
Posted on Oct 4, 2024
Overall a wonderful place. Very clean, comfortable bed, fast Internet, decent breakfast with plenty of coffee choices if that's your thing. Activities and spa services as well. Nice size bathroom for a European hotel. Room size was above average as well. My only issue is the HVAC does nothing. We like to sleep on the cool side and the AC did nothing more than blow air. Opening the windows did not provide enough circulation to lower the temperature to the desired level either. It's fall so we can make it work, but would prefer full room temperature control. Recommend.
Response from Property: Thank you very much! Best regards Francesca Bonanni
duncang743
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jul 3, 2024
It was an amazing experience. Staff super friendly and always ready to help. All of them but I remember two Raffaele and Natasha they were super helpful and professional.
Response from Property: Thank you so much for your lovely review! We are delighted to hear that you had an amazing stay at our hotel. It's truly rewarding to know that our staff made a positive impact on your stay. We'll be sure to pass on your kind words to Raffaele and Natascia, they'll be thrilled to hear they were recognized for their friendliness and professionalism. We hope to have the pleasure of welcoming you back again soon! Sincerely, Francesca Bonanni
Guest User
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Mar 15, 2024
I have been to the Ambasciatore in various occasions even only for a day at the spa . I love it and go whenever I can . It is found right in the heart of Fiuggi . The interior decoration is very elegant and all very tidy and clean. I personally enjoy coming because of the Spa. I feel very comfortable and at ease because everything is so professionally managed . Hope to be back soon. Thank you !
Response from Property: Dear Maria Grazia, Thank you very much, we are glad you enjoyed your stay with us. We are pleased you appreciated our Spa. We hope to see you again as our guest in the future. Best regards Francesca Bonanni
Guest User
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 1, 2024
i was with my family for 5 days and everything was good, a nice buffet for the breakfast, the personal very friendly, a nice energy from the begining until the end. The place is great, the city is beautiful, is peacefull and the people are soooo nice. Is necessary to visit Fiuggi and to stay at Ambasciatori.
Response from Property: Thank you very much for your wonderful review! Best regards Francesca Bonanni
Giulia F
Stayed in Dec 2023
Travel with friends
5.0/5
Outstanding
Posted on Jan 2, 2024
The reception was professional, courteous and friendly. At the restaurant they have always been very attentive to my food problems. They always made changes to the dishes provided, bringing me real delicacies. The opportunities of the Spa are many. In the internal part there is the sauna, the frigidarium, the hammam, the swimming pool with multiple types of hydromassage and water beds for relaxation. In the structure they offer various types of massage. I did foot reflexology on the last day; I couldn't do the floating tub which recreates the Dead Sea experience. The three outdoor pools overlooking the Palazzo di Fiuggi have a temperature of 37 degrees and are exceptional. You can sit there chatting in hot water, sipping a gin and tonic and eating the local hot white pizza. Those at the bar, like all the hotel staff, are very good. We went with a tour operator from Vicenza and we also had a Yoga and Pilates course, given by competent people. The trip included a group and a professional guide who was part of the hotel and who took us on the path of San Benedetto. The walk did not have a religious motivation, but rather justified the 22 km covered in 2 days and produced the curiosity that places like this arouse. The rooms were very warm and clean. On New Year's Eve I would have expected music for all ages. I must say that as good as it was, I would like something different for New Year's Eve dinner.
Response from Property: Thank you very much Giulia! I hope see you soon! Best regards Francesca Bonanni
Cions1
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Oct 2, 2023
I have been a customer of this hotel for more than one year now and I have to say that this is one of the best hotels I have ever been. All the staff is excellent, and each single detail in the hotel is taken care of to the best possible level. The food is delicious, the service is great, and the hotel SPA, including the massages, are absolutely fantastic. I highly suggest this hotel to anyone who would like to have an amazing experience.
Response from Property: Thank you very much! I hope see you soon! Best regards Francesca Bonanni
Guest User
Stayed in Jun 2023
Family
4.0/5
Very Good
Posted on Jul 21, 2023
My and my daughter's time at your establishment was a highlight of my time in Italy. The Ambasciatore Place was the perfect place to reconnect with my daughter Emma after nearly two years apart. She lives in Italy and it was a bonding experience for both of us. I cannot speak highly enough about the kind and friendly staff. We did not feel rushed, allowing us time to relax and enjoy our time together. Thankyou
Response from Property: Thank you very much Giovanna! Best regards Francesca Bonanni
Guest User
Stayed in Jun 2023
Couples
5.0/5
Outstanding
Posted on Jul 17, 2023
Went for a bank holiday weekend with my wife Great food Excellent selection of wine and very good Spa The staff is very friendly and professional when the weather is nice, eating on the terrace is great The spa gives you many different options Nice room and comfortable bed
Response from Property: Dear Denis, thank you very much! Best regards Francesca Bonanni
Guest User
Stayed in May 2023
Family
5.0/5
Outstanding
Posted on Jun 29, 2023
The Ambasciatori is an excellent hotel. The Spa alone made this a restful stay and made the trip. This was much quieter than big city hotels. We all had massages and other spa services and were quite impressed by the professional services we received.
Response from Property: Thank you very much! I hope see you soon in Fiuggi Best regards Francesca Bonanni
Guest User
Stayed in May 2023
Business travelers
5.0/5
Outstanding
Posted on Jun 28, 2023
Arrived there for a conference, everything was well prepared, staff was highly competent and kind. They took care of every wishes. Rooms were perfectly clean and well furnished. The Spa and food met all expectations! Great experience, would love to come back here again and again!
Response from Property: Thank you very much! Best regards Francesca Bonanni
Guest User
Stayed in May 2023
Solo travelers
5.0/5
Outstanding
Posted on Jun 14, 2023
I spent a short weekend at this hotel and was not disappointed. The staff was friendly and helpful, the room was very comfortable and clean, and the cost was reasonable. I would definitely stay here again if given the opportunity. Thank you for a great stay!
Response from Property: Dear guest, thank you very much! I hope see you soon Best regards Francesca Bonanni
Guest User
Stayed in May 2023
Business travelers
4.0/5
Very Good
Posted on Jun 10, 2023
Excellent stay with friendly staff, pleasant facilities and quality meals. Would highly recommend as a venue. Good price/quality point with nice clean, functional and comfortable rooms. Only negatives would be a preference for stronger air conditioning that is controllable personally and more consistent WiFi connectivity. Overall very happy with my stay.
Response from Property: Dear Guest, first of all we would like to thank you for your review. We are pleased you enjoyed your stay in Fiuggi and that our hotel was appreciated from you. We will take care on your suggestions and will do our best for guests satisfaction, and hope to see you again for your next stay in Fiuggi. Yours faithfully Francesca Bonanni
Guest User
Stayed in Apr 2023
Couples
5.0/5
Outstanding
Posted on May 1, 2023
Nice room, very good Spa, excellent spa operators, kind staff and very very good restarurant Very clean environment Restaurant has great wine list and the food is great Great choice for breakfast Will definitely come back
Response from Property: Thank you so much! I hope see you soon Best regards Francesca Bonanni
Guest User
Stayed in Mar 2023
Family
5.0/5
Outstanding
Posted on Apr 26, 2023
Better internet service Channels on the tv more English channels Better service between table and reception when you are settling Up your bill daily or at the end of your stay Other wish a fantastic hotel to stay while on vacation
Response from Property: Dear guest, thank you for the review and also for your advices; they are very useful for improvement! Best regards Francesca Bonanni