Guest User
August 22, 2022
DO NOT STAY HERE! We booked Apartments La Borsa through Airbnb, hosted by Bita. Because our flight was delayed, Bita told us she could not meet us and we would not be able to check in that night. As a result, we had no lodging for our first night in Florence and had to book elsewhere. She then told us verbally that she would give us a refund for that first night, but after we departed, she refused and stopped responding to our messages. This was the worst Airbnb experience I’ve ever had and the worst I’ve ever been treated by an Airbnb host. If you value having a reliable place to stay on your travels, DO NOT stay at these apartments (and AVOID Bita).