B&B Cavour10 Firenze

Big room - close to all attractions

Our room absolutely had bed bugs. Room was poorly cleaned from the previous guests, I found multiple pieces of trash from a previous guest including a pack of cigs and plastic cutlery. Room was nice but again, bed bugs.

Check in can be a nightmare. Make sure you communicate with them of your arrival time because no one is there otherwise. We weren’t aware of this and even though they had reached out to us we were already out of the country and in flight and never got their message. So when we arrived no one was here to let us in and the number given to us and posted outside didn’t work! We felt stranded! Luckily there was a maintenance guy there who was able to help us and call owner. The location is good. Just steps away from the duomo. There’s a great restaurant right across the street. And the breakfast included at the cafe down the street is nice. But the street is busy. If you have one of the rooms on the street side it gets noisy! If you’re a light sleeper absolutely do not sleep here! The walls are extremely thin. You hear everyone coming and going and all the kids in the streets late at night walking home screaming, singing, laughing, as well as every single car, bike and bus that goes by. The room was clean but rustic. A few things weren’t working but the host was quick to help. There is barely any hot water for your shower in the morning. My side of the bed was very comfortable but my husbands side of the bed I think was broken because it squeaked every time he moved. We were here for 5 nights and no one came to freshen up our towels, clean our room or make our bed. Which I guess was fine, although 5 nights is a long time to go without a cleaning.

Description of "hotel" listed daily housekeeping, laundry services, breakfast included, 37" plasma TV, refrigerator, room service, view of a garden, non-smoking, free bottled water. IT HAS NONE OF THESE THINGS! This isn't a hotel. It is an Airbnb. The host, Gonzalo, was there to check us in but was never seen again. He answered our text about the wifi password, but never responded to any further texts. We had to refill our toilet paper ourselves during the stay. The view was of a small courtyard with a tree and a view of cigarette butts tossed onto a ledge below from prior "non-smoking" occupants. The bathroom in our Standard Double room was microscopic and is nothing like the spacious rooms featured in the pictures on the website. The shower head was broken. The entire room itself measured 10'x13'. The sewer smell in the stairwell seems to be a constant based on other reviews from prior years. We will be filing for a refund from our credit card.

Cavour10 was a traumatizing experience. Walking into the building and it was dark, dirty and smelled of sewerage. We entered our room. The large window was wide open. Little did we know that we would have to kill at least 10 mosquitoes that night. My arm had many bites. A telephone wire was on the floor and across the threshold going into the room, the sheet had a blood stain, and the blanket was stained. There was no room service for our 5 day stay. New towels were dropped off once but the wet towels were not taken away. There was no place to even hang the towels. I left a bag of wet towels and a bag of garbage in the lobby area under the desk. The bathroom was like a closet. We had to ask Gonzalo for soap, shampoo and a garbage pale. There was no soap dish in the tiny shower. We had to either drop it on the floor or open the shower door and throw it in the sink. The cover on the toilet flusher was missing. The wall paper was dirty and stained. I texted Gonzalo the morning after our first night and asked if there was another room. He texted back 7 hours later and said he had to ask the owner. THAT WAS THE LAST TIME I HEARD FROM HIM FOR 4 MORE DAYS. DO NOT STAY IN CAVOUR 10 no matter what other reviews say.

The room was beautifully decorated. The building itself, much like many accommodation options in Florence, is old. However, Cavour 10 has done a great job trying to maintain the authentic and historical design of the buildings decorations- providing rooms filled with gorgeous tiles, painted ceilings, and decorative wallpaper. While to some this may feel 'dirty' because it is 'old', as seen in other reviews, the room itself is actually very clean and stylish. The caretaker is also absolutely lovely and so willing to accommodate your needs! The location is also a huge plus- you can easily walk to all of the major sites from this location!