Residenze d'Epoca Collection-Sant'Anna

The hotel check-in experience was very bad: 1. There was no service staff and no clear self-check-in instructions. It took us more than three hours to complete the check-in process. The entire check-in process was thanks to the help of three Italians who lived in the same B&B. 2. The hotel charged an extra 10 euros in urban construction tax. 3. The room was never cleaned during the three-day stay.

I really don't recommend staying here. Don't be fooled by fake reviews. I'm writing my first review so that more people will be fooled. As others have written, it was the worst. I wish they would allow 0 stars. Check-in time is listed as (15:00-18:00). Late check-in after 18:00 will cost 30 euros, and late check-in after 23:00 will cost 50 euros (local cash only). This additional fee was not stated at the time of booking. This is not a hotel, but actually an apar**ent room. There is mold in the bathtub. Also, the check-in location and the room you will be staying in are far apart, and it takes 20 minutes to walk. (It is also 15 minutes to walk from the nearest station to the check-in location.) Even if you search for the address on Google Maps, a different location will be displayed, so I recommend using Apple Maps. (It's best not to stay here.) I didn't know the way, so I contacted the hotel many times, but I didn't get a reply, so I ended up wandering around in the middle of the night. Trip.com states that the city tax is 11 euros, but in reality it is 14 euros, so be careful. (The best thing to do is not stay here.) It's a really awful feeling.

Nothing wrong with the hotel itself and the location is very convenient. The problem lies in trip.com. When booking small European hotels, many of them use selfcheckin. We need a platform like trip.com to communicate with the hotel about the check-in situation of the guests. The hotel should communicate in advance how to complete the self-check-in and pay the local tax. However, trip.com will only be responsible for using its own registration information to complete low-price reservations, and then transfer high-priced reservations to guests, but it is easy to ignore the follow-up selfcheckin process before guests check-in. The hotel does not know how to contact the guests, because the reservation information is a third-party agency. This journey took me an hour to communicate with the hotel many times in the rain to complete the check-in information and wait. Fortunately, the hotel is very helpful. However, if Trip has followed up and served customers with intentions, this problem will not arise. It seems to be a problem with the hotel or the guests.

Establishment to FLEE! (It's not a hotel, don't be fooled) Context : Reservation made for a stay from April 11 to 13. In order to warn of our delay, I sent an email (questionable email address) + numerous calls (ten). NO RESPONSE, impossible to have an exchange… Arrival on site, impossible to enter and benefit from our reservation, no response despite new attempts to make contact (call and doorbell). Obligations to pay at the last moment for another hotel which is obviously more expensive to avoid sleeping outside! ONGOING DISPUTE, We are initiating procedures to claim our due and obtain reimbursement and compensation UNALLOWABLE! This is clearly a ZERO rating that I give.

Estuvimos 6 noches.Excente ubicación dentro del casco histórico de la ciudad. Habitación amplia, baño en condiciones. Sistema de cerradura con consignas poco claras, impidiendo la entrada al piso para algunos residentes. Excelente la atención de Dylan, quien se ocupa del mantenimiento. Muy buen manejo del español e inglés. Muy buena predisposición. Como aspecto muy negativo se destaca el mal estado del colchón, particularmente para gente grande como nosotros

it was all comfortable; only drawback: the tourist tax - booking with ******* the total was €52.58 (of which €11 to be paid to the property as a tourist tax) but I paid €3 more (the tourist tax stay was €14, and not €11 as previously reported in the email received from *******)... I hope to be contacted regarding this matter. Thank you