Anonymous User
October 5, 2023
More than 3,000 yuan per night in a hotel, no experience at all. After checking in in the afternoon, I went shopping. When I returned to the room in the evening, I found that the window in the room was connected to the patio. There was a party being held in the hotel restaurant upstairs. The room was comparable to a concert scene, and it was even clearer than some concerts. Once the room door is closed, the corridor is much quieter than the room.
We went to the front desk staff to solve the problem. The staff said that the restaurant was not under the hotel's control and they had nothing to do. They asked us to change the room and claimed that it was full, so we had to go to the restaurant to negotiate.
I went upstairs to find the restaurant manager. Someone was having a wedding party. They said the business would close at 12 o'clock and they couldn't ask the guests to turn off the music.
I couldn't sleep at all, so I stayed on the sofa in the corridor until 12:09, when the restaurant closed, and then it became quiet. The hotel knowingly knew that the room was not soundproofed and sold the room to the guest without any compensation measures.
Facilities: The facilities in the room are old and the floor squeaks when stepped on, which is barely acceptable. As a girl weighing over 90 pounds, the bed squeaks whenever I turn over. I didn't sleep well at all during the two nights I stayed. It feels like the hotel has put all the decorations into the lobby. The lobby is really comfortable with comfortable sofas, suitable air conditioning, and beautiful music.
Worst hotel experience in Italy. Protect everyone from lightning.
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