Definitely the place to stay in Florence. Leonardo the guest person, is exceptionally helpful (all staff were friendly and helpful). The hotel is steps away from everything. Nice rooms, QUIET - Virtually no street noise. Good value. Got an excellent nights sleep. As previous mentioned, there are steps to get to the elevator - i think about 30. Honestly, after traveling all over Italy, and climbing everywhere, I didn't find them particularly challenging. However, if you absolutely can't do stirs this is not the place for you. They were more than happy to come down and help with the bags. To me they added to the charm.