B&B Hotel Laurus al Duomo

Facilities: Good facilities Hygiene: clean and tidy Environment: The hotel is in an excellent location. It takes two minutes to walk to the Cathedral of Santa Maria del Fiore and there are many restaurants nearby. Service: The front desk service attitude is good and very meticulous. She also showed concern for our friend when he was sick.

總體還可以吧

Not far from the train station and tourist attractions. Easy to walk around and explore the city. Staff ralissa is cute and smiling.

I have never seen such an unsafe and irresponsible hotel. I strongly recommend that you do not choose this hotel. I checked in on January 24, 2024. Since I arrived early and it was not time to check in, I left my luggage at the front desk and went out to travel first. When I returned to the hotel to check in in the evening, the luggage I had left at the front desk disappeared, and the hotel front desk staff knew nothing about it. This hotel is really too unsafe! ! ! ! ! ! ! ! ! ! ! ! ! What is even more infuriating is that because the hotel is fully responsible, the hotel manager (Simone Fatig) promised to properly handle and compensate. But because they are a chain hotel, they need to follow the company's internal procedures. I believed his lies. It has been almost 2 months since my luggage was stolen, and the hotel's response is either to follow the company's internal procedures or to wait for the insurance company to reply. I reiterated that the relationship between the hotel and the insurance company has nothing to do with me. Then someone from the legal depar**ent (Carlo Lorenzo Hanke) sent me an official email on February 21, 2024, saying that the insurance company would need about 10 days to respond. However, as of today, March 11, 2024, there is still no response. Even my email asking when the 10 days start to be calculated was not responded to. This hotel is so irresponsible. I have never seen such an unsafe and irresponsible hotel. I strongly advise everyone not to choose this hotel. I checked in on January 24, 2024. Since I arrived early before the check-in time, I left my luggage at the front desk and went out for sightseeing. When I returned to the hotel in the evening to check-in, my luggage that was kept at the front desk had been stolen, and the hotel staff didn't notice it. This hotel is truly unsafe!!!!!!!! What makes me even more furious is that, since it is the hotel's full responsibility, the hotel manager (Simone Fatige) promised to handle the situation properly and provide compensation. However, due to being a chain hotel, they claimed to follow internal company procedures. I believed their lie. It has been almost two months since my luggage was stolen, and the hotel's responses have been either citing internal procedures or waiting for the insurance company's reply. I have reiterated multiple times that their relationship with the insurance company is not my concern. Later, a person from the legal depar**ent (Carlo Lorenzo Hanke) sent me an email on February 21, 2024, stating that the insurance company would take approximately 10 days to respond. However, until today, March 11, 2024, I have not received any updates. They haven't even responded to my email asking about the starting date of the 10-day period. This hotel is extremely irresponsible. Enclosed my

房間很舒適

除了房間有點小其他一切都很好

Convenient location, good soundproofing, breakfast on the rooftop with a view of the Duomo

The location is very good. It is very close to the Santa Maria Novella. It is only a few minutes' walk away. We went to the terrace for breakfast. Unfortunately, it rained today and the temple on this side is under renovation. The view is not as good as expected. The service is very good ~ next time Will choose here again if I come here