The St. Regis Florence

Florence ambience in classical hotel palace

Excellent Services and All staff are very helpful. The dishes in The Winter Garden is also very good.

Amazing experience

We had a wonderful stay at the St Regis in Florence! The location is a short walk to all the major attractions and the train station (4 blocks). This is a beautiful hotel and the staff is outstanding. They are "famous" for their butler service and I can see why. The will take care of anything you need. I couldn't find an iron in our room, and my wife pointed out that they will press two garments for you each day. Just like that I had two crisply pressed shirts! They also helped book our train ride south. Finally special mention to the staff in the bar, they were all so accommodating, especially the young waiter Marco. We already miss the St Regis!

This St Regis property’s grandeur is magnificent. The inside is beautiful. Upon your arrival, you are immediately greeted by a doorman and your luggage quickly whisked away. You are then escorted to a person sitting at a desk, who takes all your information. This person then takes you to your room and briefly explains the services available. I am sure that the hotel means well with this service but, personally, we felt a little intimidated as opposed to feeling like a special guest. The room itself is small in size with little space for luggage storage. The bathroom is beautiful. It does, however, take a little while to work out the bedroom lights, something our greeter failed to demonstrate to us. We are Gold Bonvoy members so we were disappointed that we were not given a room facing the river. The room on the side street endures the noise from wedding functions on the ground floor and from morning garbage pickup. Staff are friendly, speak English and generally helpful. The one negative is that the St Regis is a very expensive hotel and they carry this philosophy through to their pricing of all items. For example, do they really need to charge €10 for a bottle of water in the dining room while declining to serve tap water (which is potable)? We ate in the restaurant one night and the food, while tasty, came lukewarm at best and was cold long before we had finished. No offer of a discount or complimentary dessert was made, despite our mentioning to our waiter our disappointment. In short, we loved our stay at the St Regis but feel that we did not get value for money.

Great classic hotel full of charm and attentive service staff. Very good location within walking distance of many great sites in Florence. Will stay again and every time in the future.