The location of this hotel is fantastic, the Piazza del Duomo is literally around the corner. The hotel itself is on the third (and top) floor of the building, there is a lift available but this was out of order for the majority of our stay which meant we had to use the (quite steep) stone staircase, which had very little lighting on an evening. The staff were fantastic - we arrived early afternoon and were expecting to be told we couldn’t check in however, to our delight, our room was ready early! Very much appreciated after a long train ride. The chap on reception couldn’t have been more helpful. He helped us with our bags, and offered us a map and lots of recommendations. Our room was great - a good size, simple decor but lovely. We loved the tall ceiling. Even though you’re literally in the middle of a very busy city, you can’t tell. We had a very peaceful and undisturbed stay. The bathroom was lovely - very clean with a powerful shower. If it wasn’t for the lift/stair situation I would have given 5 star. We’ve done a bit of travelling around Italy and this hotel has been the most peaceful and comfortable stay we’ve had. Would definitely recommend.