Domus Florentiae Hotel

Young lady checking us in was knowledgeable, helpful. Kudos to her! Buffet breakfast the best!

DO NOT STAY HERE! They are swindlers. They charged me through ***********, canceled my reservation and charged me again at check out. When *********** investigated, they said I was never there. I booked a room in my name at Domus Florentiae many weeks in advance on ***********. On the day of our reservation, trains were on strike so I was not sure we would be able to travel from Rome to Florence. I called and spoke to the manager, Enzo, gave him my name and confirmation #, and asked if cancelation was a possibility. He said no, it was too late. I said okay, we would try. We made it to Florence late evening. As I approached the desk Enzo greeted me by name, confirmed it was me, and said "you made it." He was curt and grumpy. He showed us our room. We settled in and, as it was early, I went to sit in the lobby to comfortably relax before going to bed. Enzo was stretched out on the sofa, watching TV. I went back to my room. A little later, I had a question and request; Enzo grudgingly accommodated. We checked out the next day and paid in full for the night not realizing *********** had already charged my credit card for the room. The next day I realized I was double charged. I communicated with ***********. They investigated, and were told by the hotel that I was never there. After emailing me and rechecking with the hotel, *********** was told I had canceled and rebooked on their web site. I DID NOT! I believe Enzo canceled me and rebooked me himself. I called the hotel to speak to the manager. It was Enzo. I started to ask about the situation so that I could get a refund for one of the payments. He raised his voice; he talked over me and when he finally paused, I asked if I could talk. He hung up on me. I called back 4 times. He hung up on me every time. Do Not Stay Here!

Overall the stay is nice and pleasant as the staffs are very helpful and friendly. The down side is it is near to the streets so it can be noisy at night. The toilet flush sometimes does not work well due to water pressure.

All good. Great location. Great and friendly service.