This is such a beautiful hotel with the best staff. Paola was very lovely and extremely helpful with assisting us on a few things but in particular, how to get the bus to Siena. Every member of staff is friendly and welcoming. The hotel is perfectly maintained, there's always a gentleman cleaning the front driveway, someone tending the gardens or cleaning the interior. It's a very clean hotel and the rooms are impeccably clean Breakfast is fabulous, there is a huge range of food choices. Cooked breakfast, pastries, cereals, honeycomb, prosecco etc We ate dinner in the restaurant and we were looked after perfectly by Francesco, food was brilliant! I recommend the crispy tomato soup. The hotel is a lovely 25 minute walk along a straight, flat road to the town centre. The hotel also have a free shuttle service and bikes, we used neither but good to know they were available. All in all, we had a fabulous 3 nights and would definitely return to the Ville Sur'Arno, it's a real jewel in the Florence crown