Donati Luxury Tower Suites

Customer service was appalling, we were meant to have the Jacuzzi on our terrace which was the main reason for booking the room. Upon arrival we were told we couldn't use it due to the weather being rainy because their electrics aren't safe to be used in the rain! I complained and was consistently fobbed off by staff and management. We were never advised before arriving we might not have full use of the facilities and the jacuzzi was the main reason for paying so much for this suite. They will also try to rip you off for any additional services, I asked for a quote for them to arrange a taxi to pick us up from the airport, which they advised would be £100. I just sourced my own taxi and it was £35!, I don't mind a markup but 150% is a joke..

We've had a perfect short stay in this historic tower dating back to the 12th century, beautifully renovated into magnificent modern and comfortable suites while keeping the heritage touch, high ceilings, stone walls and wood ceilings. Very centrally located, can be reached by car with a valet service for parking but no F & B. However this is not an issue because it is surrounded by many restaurants. Friendly and welcoming staff. The only negative comment comes from people shouting in streets at night but maybe that was just bad luck that day (night). Strongly recommended.

If you want to be in the center of town, it’s a great place to stay! Staff was lovely and super helpful.

Spectacular experience from start to finish. I have to believe the two negative reviews are pre-renovation because nothing describes resembles the hotel we stayed at. We stayed in the Giotto suite which looks directly out on the Duomo. If you want to go to a luxury hotel, pay for the luxury! That’s my motto anyway. Room perfectly decorated, cleaned every day, with fresh towels and anything else I wanted brought to the room within minutes. Staff were all extremely helpful and polite, providing recommendations, booking tours and even arranging to have a suitcase shipped home for us. Special thanks to Silvia who was there most days. It’s true there is nobody there from 9 pm on but they give you a phone number to call if you need anything. They answer and it’s taken care of. Location! Perfect. Couldn’t ask for more. We walked everywhere and didn’t need any transportation at all, except for the seamless transfer they provide from the train station when you arrive. I am well travelled and I never write reviews but this one deserves it.

Amazing stay!! Staff and views were amazing! Will stay there again when visiting Florence. On a scale of 1-10 it's a15

Beautiful location and amazing staff

DO NOT BOOK AT THIS HOTEL. NO AIR CONDITIONING FOR ONE NIGHT AND NO HOT WATER FOR THREE NIGHTS IS UNACCEPTABLE ESPECIALLY CONSIDERING HOW MUCH WE PAID. NO MANAGER WAS ON DUTY AND NO ONE EVEN STAFFS THE FRONT DESK BETWEEN 9PM AND 8AM. THEY WRE FIXING MAINTENANCE ISSUES THE ENTIRE TIME WE WERE THERE THOUGH THEY NEVER GAVE US THE TRUTH OR WE WOULD HAVE MOVED. THEIR ONLY CONCESSION WAS OFFERING FOR US TO SHOWER AT THE MUCH NICER HOTEL BRUNELLESCHI NEXT DOOR. I WOULD NEVER STAY HERE AGAIN AS THERE ARE CLEARLY SERIOUS MAINTENANCE ISSUES THAT CONVERTING TO A HOTEL DID NOT RESOLVE. I’M SO DISAPPOINTED BECAUSE I THOUGHT THIS HOTEL WOULD BE A WINNER BUT I’M EVEN MORE DISAPPOINTED AT THEIR LACK OF PREPAREDNESS FOR OPERATION AND CUSTOMER SERVICE. BUYER BEWARE!

Unique, clean, comfortable, modern, very nice staff! Central to attractions, food, shopping